Arthur H. Bell

You Can't Talk to Me That Way!: Stopping Toxic Language in the Workplace stands up to verbally abusive bosses, co-workers, and others and says, "Enough!" It shows readers exactly what to say and do to end the humiliation and torment. Real injury-deep wounds and lasting pain-occurs as a result of verbal insults, putdowns, and ridicule in the workplace. This book is for anyone who has become discouraged, withdrawn and isolated at work due to verbal attacks-or, just as often, has been provoked into shouting matches and verbal confrontations with his or her attacker. Toxic language in the workplace causes people to withhold their best effort, transfer to a different division, or quit outright. Productivity and team spirit wither under a cloud of language meant to humiliate, hurt, and demean. To all those who spew such language at their co-workers, subordinates, and bosses, this book insists "You Can't Talk to Me That Way!" You Can't Talk to Me That Way!: Stopping Toxic Language in the Workplace: Presents a set of personal strategies for ending verbal assault and recovering from its effects Investigates the motives and methods of verbal attackers: who they are, how they operate, and why they torture others by verbal assaults Examines the psychology and circumstances of those targeted for verbal assault Suggests specific, practical steps companies can take to become aware of destructive environments and act quickly and legally to combat them Makes readers aware of their legal options if toxic language at work is damaging their reputations, career progress, and/or physical or psychological well-being Offers a vision of the compatible, decent workplace where employees can do their best work without fear of demeaning verbal assaults from work associates at any level

Stopping Toxic Language in the Workplace

You Can't Talk to Me That Way!

Marty Brounstein

Connie Isbell

Dayle M. Smith

Alan Orr

In order to succeed in today′s competitive environment, it′s imperative that students learn how to speak and write effectively for the business world. Presented in clear, everyday language, Business Communication, Canadian Edition takes the basic concepts that every business professional must know and conveys them in an accessible, easy to understand format. Students will also learn strategies and tools, for successfully applying their communication skills to achieve their goals. To meet the needs of a diverse student population, Business Communication, Canadian Edition focuses on the fundamentals, identifies core competencies and skills, and promotes independent learning. The book is organized using a four–step learning process called the CASE Learning System (Content, Analysis, Synthesis, Evaluation). Based on Bloom’s Taxonomy of Learning, CASE presents key business communication topics in easy–to–follow chapters. As a result, students not only achieve academic mastery of business communication topics, but they master real–world business communication skills.

Arthur H. Bell

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