Marek Korczynski

Cameron MacDonald

Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers’ experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.

Critical Perspectives

Service Work

Bill Bryson meets John Vaillant in this life list quest to see the rarest species in North America. Crammed into a minivan with wife, toddler, infant, and dog, accompanied by mounds of toys, diapers, tent, sleeping bags, and other paraphernalia, Cameron MacDonald embarks on a road trip of a lifetime to observe North America's rarest species. In California, the family camps in the brutally hot Mojave, where he observes a desert tortoise—"the size and shape of a bike helmet and the colour of gravel” sitting motionless in the shade of a scrubby sagebush. In Yellowstone, after driving through unseasonal snow, he manages to spot a rare black wolf and numerous grizzlies, which, unfortunately, call forth a crowd of "grizzly gawkers." The journey takes the MacDonald family from British Columbia, along the west coast of the U.S., through the Southwest and Florida, up the east coast of the U.S., and finally to eastern Canada and then back home to BC. Along the way, MacDonald offers fascinating details about the natural history of the endangered species he seeks, as well as threats like overpopulation, commercial fishing, and climate change that are driving them towards extinction.

Cameron MacDonald

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