Lu Zhang

Cameron Thomas

JaeMin Cha

Jeffrey Beck

This case study examines the issue of Point of Sale (POS) system adoption and implementation in the context of two independent full service restaurants in Northeast Ohio. The main focus is on the restaurant company Ray's Place, which has locations in Fairlawn and Kent, Ohio. Ray's Place Fairlawn (opened in 2014) adopted a POS system prior to opening. However, some of the beneficial POS data have not been regularly tracked. Ray's Place Kent (Est. 1937) has historically, and still currently utilizes a manual guest check system. The owner and senior management team are now facing the difficult decision of whether Ray's Place Kent should adopt a similar POS system as the one installed at Ray's Place Fairlawn or continue with manual operation.

Cameron Thomas

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