Michael Lewis

Robert Gill

Celeste Lawson

Phillip Cenere

Communication Skills for Business Professionals is a student-friendly introduction to the principles and practice of effective communication in the workplace. Engagingly written and full of real-life examples, it explains the key theories underpinning communication strategies and encourages students to consider how to apply them in a contemporary business environment. After working through foundation topics such as understanding the audience, persuasion and influence, negotiation and conflict management, and intercultural complexities, students will explore the various modes and contexts of workplace communication including meetings, oral communication, written reports and correspondence. The text incorporates discussion of new digital technologies such as virtual real-time communication, and dedicates an entire chapter to the specific considerations involved in writing for the web. With its emphasis on Australian contexts and examples, Communication Skills for Business Professionals is an excellent introduction to the world of professional communication.

Communication Skills for Business Professionals

Bruce Allen Knight

Bobby Harreveld

Mike Danaher

Gillian Busch

This book explores the webs of vulnerability in methodological decision-making that illustrate the deceptive strength of qualitative research. Each chapter will resonate with readers differently as they read themselves into the tensions and tangles of qualitative research when confronted with the challenges of establishing methodological frameworks for educational and social enquiry. The authors are postgraduate, early career researchers and supervisors who analyse their methodological encounters with the nimble, fluid, messy and iterative processes of qualitative research. The book flows structurally from positioning the researcher within these processes to the manoeuvring of self across necessarily selective social science disciplines in education, arts and humanities. It rejuvenates the pioneering spirit, the sense of mission and innovativeness of qualitative research.

Researching Education and Social Practices

Constructing Methodology for Qualitative Research

Angela Feekery

Mieke Witsel

With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

Celeste Lawson

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