Charles Green

David H. Maister

Robert Galford

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable "Trusted Advisor" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

The Trusted Advisor

The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors. In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters. This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

The Trusted Advisor: 20th Anniversary Edition

This sourcebook for the eldritch isle of Melnibone and the Young Kingdoms across the sea provides a wealth of strange places, deadly foes and potent spells for your Elric campaigns. Sail the seas of fate into a demon-haunted world where dragons ride the storm-racked skies and the price of dreams is above rubies. Walk the streets of fabled Elwher, steal the lore of Pan Tang, and cross the Sighing Desert as you quest for eternal Tanelorn.

Bright Shadows of Melnibone

Elric of Melnibone

The history, antiquities and geology of Bacton, in Norfolk

Barbara Green (B.Sc.)

This is the story of one of the richest archaeological finds of all times: a ship containing the treasure of a king who was probably the last of the pagan rulers of East Anglia. This unique collection, now largely restored and displayed in a place of honor at the British Museum, tells us much concerning this least documented and most elusive period in English history. This new, revised edition tells the dramatic story of the actual excavation, gives a detailed description of the finds, and appraises the gains to our knowledge of the period. The text has been rewritten to take into account new information, and the original black and white drawings and maps have been supplemented by color plates.

The Excavation of a Royal Ship-burial

Sutton Hoo

Jason Smith

National Gallery of Victoria

Art created by today's Australian artists comprise s an exciting dimension in the international art scene.

Australian Art 1968-2002

Fieldwork

Anthony Gardner

"Provides a comprehensive global history of biennialization from the rise of the European star-curator in the 1970s and the emergence of mega-exhibitions in Asia in the 1990s to the current globalization of biennials"--

The Exhibitions that Created Contemporary Art

Biennials, Triennials, and Documenta

"harles Green tells here the dramatic story of the initial excavation of Sutton Hoo, one of the richest archaeological finds of all time. In the Sutton Hoo burial grounds scientists unearthed a ship containing the treasures of a king who was most likely the last of the pagan rulers of East Anglia. Green guides us through the scientific significance of the Sutton Hoo discovery: the beautiful jewelry indicates the high level of Anglo-Saxon artistic culture, the royal insignia offers clues to the organization of the East Anglican kingdom and its relations with neighboring regimes, while the burial ships themselves inspire new hypotheses regarding Anglo-Saxon immigration routes. Any reader will be irresistibly drawn to learn more of this archaeological dig which has uncovered such intriguing relics of our medieval ancestors. This edition takes into account discoveries that have been made since the publication of the original edition. Barbara Green, an archaeologist in East Anglia and Charles Green's daughter, has revised and updated the original text of her father's book" --

Mieke Bal

Eija-Liisa Ahtila

This book accompanies the first exhibition to be held at the reopening of theefurbished National Gallery of Victoria in December 2003. It features fourf the world's leading contemporary international artists who discuss theirork as well as having it examined by leading international author Jeffrasner.

World Rush, Four Artists

This innovative new history examines in-depth how the growing popularity of large-scale international survey exhibitions, or 'biennials', has influenced global contemporary art since the 1950s. Provides a comprehensive global history of biennialization from the rise of the European star-curator in the 1970s to the emergence of mega-exhibitions in Asia in the 1990s Introduces a global array of case studies to illustrate the trajectory of biennials and their growing influence on artistic expression, from the Biennale de la Méditerranée in Alexandria, Egypt in 1955, the second Havana Biennial of 1986, New York’s Whitney Biennial in 1993, and the 2002 Documenta11 in Kassel, to the Gwangju Biennale of 2014 Explores the evolving curatorial approaches to biennials, including analysis of the roles of sponsors, philanthropists and biennial directors and their re-shaping of the contemporary art scene Uses the history of biennials as a means of illustrating and inciting further discussions of globalization in contemporary art

The Excavation of a Royal Ship Burial

Barbara Green (B. Sc.)

This is the story of one of the richest archaeological finds of all time, a ship burial containing the treasures of a king who was probably the last of the pagan rulers of East Anglia.

Are some technically competent professionals who work hard and long hours 'true professionals' or are they just cruisers? In this deeply illuminating call to arms, David Maister, the world's premier consultant to professional service firms, vigorously challenges individuals to examine closely the meaning of their work and reach beyond their grasp. The pursuit of the highest standards, Maister argues, is the primary road to commercial success. He presents a visionary reconception of professionalism that encompasses a lifelong dedication to self-improvement, a personal commitment to excellence, and a true spirit of service to clients. Looking first at the individual professional, Maister dares those good corporate citizens who 'do their duty' to discover what they truly love to do. Turning to the institution, Maister focuses on what he calls the 'instability' of professional service firms today, and offers advice on how to invest in skill building. David Maister's message is a recipe for success and for professional satisfaction making TRUE PROFESSIONALISM a worthy successor to his previous writings.

Charles Green

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