D. N. Prabhakar Murthy

Wallace R. Blischke

Introducing a groundbreaking companion book to a bestsellingreliability text Reliability is one of the most important characteristicsdefining the quality of a product or system, both for themanufacturer and the purchaser. One achieves high reliabilitythrough careful monitoring of design, materials and other input,production, quality assurance efforts, ongoing maintenance, and avariety of related decisions and activities. All of these factorsmust be considered in determining the costs of production,purchase, and ownership of a product. Case Studies in Reliability and Maintenance servesas a valuable addition to the current literature on the subject ofreliability by bridging the gap between theory and application.Conceived during the preparation of the editors' earlier work,Reliability: Modeling, Prediction, and Optimization (Wiley, 2000),this new volume features twenty-six actual case studies written bytop experts in their fields, each illustrating exactly howreliability models are applied. A valuable companion book to Reliability: Modeling,Prediction, and Optimization, or any other textbook on thesubject, the book features: Case studies from fields such as aerospace, automotive, mining,electronics, power plants, dikes, computer software, weapons,photocopiers, industrial furnaces, granite building cladding,chemistry, and aircraft engines A logical organization according to the life cycle of a productor system A unified format of discussion enhanced by tools, techniques,and models for drawing one's own conclusions Pertinent exercises for reinforcement of ideas Of equal value to both students of reliability theory as well asprofessionals in industry, Case Studies in Reliability andMaintenance should be required reading for anyone seekingto understand how reliability and maintenance issues can beaddressed and resolved in the real world.

Case Studies in Reliability and Maintenance

Matti Kurvinen

Ilkka Töyrylä

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Reducing Fraud and Other Excess Costs in Warranty and Service Operations

Warranty Fraud Management

Min Xie

Renyan Jiang

A comprehensive perspective on Weibull models The literature on Weibull models is vast, disjointed, andscattered across many different journals. Weibull Models is acomprehensive guide that integrates all the different facets ofWeibull models in a single volume. This book will be of great help to practitioners in reliabilityand other disciplines in the context of modeling data sets usingWeibull models. For researchers interested in these modelingtechniques, exercises at the end of each chapter define potentialtopics for future research. Organized into seven distinct parts, Weibull Models: * Covers model analysis, parameter estimation, model validation,and application * Serves as both a handbook and a research monograph. As ahandbook, it classifies the different models and presents theirproperties. As a research monograph, it unifies the literature andpresents the results in an integrated manner * Intertwines theory and application * Focuses on model identification prior to model parameterestimation * Discusses the usefulness of the Weibull Probability plot (WPP)in the model selection to model a given data set * Highlights the use of Weibull models in reliability theory Filled with in-depth analysis, Weibull Models pulls together themost relevant information on this topic to give everyone fromreliability engineers to applied statisticians involved withreliability and survival analysis a clear look at what Weibullmodels can offer.

D. N. Prabhakar Murthy

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