Daniel Farb

Cyndie Koopsen

Caroline Young (MPH.)

Understanding the psychological, social, and spiritual needs at the end of life is crucial for today's health care providers. The goal of this guidebook is to provide an overview of end-of-life care, with an emphasis on the team approach to care.

End of Life Care Issues Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.

Customer Care in Healthcare Guidebook

Bruce Gordon

Abuse and Neglect in Healthcare Facilities is a guide that helps the public and healthcare workers learn how to deal with this crucial subject. It is a text-only version of the acclaimed CD on the subject made for those who prefer books. The purpose of this guidebook is to help the user understand and implement important standards for preventing abuse and neglect. Upon the completion of this manual, the reader will be able to explain the need for abuse and neglect recognition, learn how to identify abuse and neglect, summarize Joint Commission requirements, define abuse within the healthcare facility, evaluate elder abuse in immediate and long-term care, and define elder abuse in home health care. This is a concise and practical guide for the public as much as for clinicians.

Abuse and Neglect in Healthcare Facilities Guidebook

This book combines seven bioterrorism sections covering the dealist risks. The seven diseases are anthrax, botulism, hemorrhagic fever viruses, plague, radiation, smallpox, and tularemia. Each section is a clear, concise presentation of the problems facing anyone with an interest in bioterrorism, and is written to be understood well by people outside of healthcare.

Bioterrorism Guidebook to the Seven Deadliest Diseases

Daniel Farb, M.D.

This guidebook combines the company's funniest and most interesting sales-related courses in one afforable package in a text-only version that keeps readers on the cutting edge of sales. Completion of this program will develop skills in areas not generally covered by most sales training courses.

Advanced Sales Skills Guidebook

This in-depth look at Bloodborne Pathogens, with information on OSHA and JCAHO practices for both healthcare workers and other types of workers, starts by covering OSHA issues such as requirements, work practices, and records. It then gives extensive coverage of AIDS, Hepatitis B, Hepatitis C, and other diseases. Prevention and treatment are covered thoroughly in an easy to understand manner. 88 pages in the guidebook include a convenient reprint of OSHA regulations. Approved for national nursing contact hours--requires purchase of separate test. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version.

Bloodborne Pathogens Guidebook

Agent GCP is THE way to learn FDA regulations. The exciting, suspenseful, and sometimes zany plot of a murder in a clinical trial is interweaved with interactivity and teaching of FDA regulations in an unforgettable manner. At the completion, learners will have obtained a superb knowledge of informed consent and IRB regulations. This course covers all the regulations on informed consent procedures and Institutional Review Boards (IRBs)--that is, Good Clinical Practices in 45 CFR 46, 21 CFR 50, 21 CFR 56, and other regulations. It is useful for any person or organization participating in clinical trials. The book contains useful aids including a glossary, a list of resources, model consent forms, and texts of regulations. Those readers who wish to have an accompanying program with interactivity should also purchase the CD version.

Daniel Farb

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