David Cotton

" ?The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational `in a week? structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success! Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues? "

Managing Difficult People in a Week

Upper Intermediate. Business English Course Book + MyGrammarLab Intermediate B1/B2

Market Leader

Market Leader Pre-Intermediate Coursebook with MyEnglishLab Student Online Access Code Pack

Simon Kent

David Falvey

Business English Course Book

Intermediate Market Leader

Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

Roger Owen

Business English Through Case Studies

Harrap's Agenda

Intermediate. Teacher's etext

New Language Leader

68 tools for brainstorming, problem solving and decision making

The smart solution book

‘A very practical, engaging guide to the essential tools which managers at all levels need to be effective themselves and to develop others. Highly recommended.’ Stuart Chambers, former CEO of Pilkington plc Key Management Development Models gives you, at a glance, instant access to a full range of the best models available for developing your management skills and helping others to work and perform at their peak. For anyone seeking to develop their management skills it can be hard to know where to begin. Key Management Development Models explains the tools in detail – what they are and when and how to use them, with key practical tips. It’s like having your very own management development coach on hand explaining all the tools that you will ever need to know. EXPERT GUIDANCE FOR YOUR MANAGEMENT CAREER

70+ tools for developing yourself and managing others

Key Management Development Models

Upper Intermediate Course Book

“Language Leader is a general adult course that provides a thought-provoking and purposeful approach to learning English. With its engaging content and systematic skills work, it is the ideal course for students who want to express their ideas and develop their communicative abilities.”--Back cover.

intermediate : coursebook and CD-ROM

Language leader

70+ Tools for Developing Yourself and Managing Others

THE MOST COMPREHENSIVE COLLECTION OF PROBLEM-SOLVING TOOLS, GAMES AND TECHNIQUES USED BY BRAINSTORMERS, GAMECHANGERS AND TRAILBLAZERS. As working life becomes more complex, we are increasingly faced with problems which may at first seem insoluble. The Smart Solution Book is your guide to solving these problems, whatever their size. The Smart Solution Book explains each tool in detail – what it is, when and how to use it, its strengths and its limitations. The tools range from quick fixes, which can be used by someone working alone, to large scale solutions which can be used by groups of 100 and more. You can also use the tools separately or in combination with each other. • Frame problems so they can be solved • Find a solution to even the most intractable problem • Enjoy the process of problem solving, whether alone or in collaboration with others • Become more creative in your thinking so that, over time, solutions begin to present themselves The Smart Solution Book will change your way of thinking about business problems: apply the techniques and see the solutions unfold. “The essential guide for any problem solving situation. Effective, practical and very accessible. Highly recommended.” Chris Garthwaite, CEO CGA Consulting "There isn't a single individual or organisation that could fail to benefit from the many practical approaches to problem-solving in this book. Everyone should read it!” Andrew Hilton, Managing Director, Corporate Training Partnerships Ltd “F. Durrenmatt says 'What concerns everyone, can only be solved by everyone' - and David's book is the practical guide to getting everyone fully engaged with a creative technique to solve any of your challenges.” Peter Schwanh™ußer, Partner, papilio ag, Zurich

68 Tools for Brainstorming, Problem Solving and Decision Making

The Smart Solution Book

David Cotton

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