David Shipley

why people email so badly and how to do it better

Send

Will Schwalbe

A guide to e-mail etiquette addresses the fine art of composing electronic memos, notes, reports, or other communiques, discussing how to handle sensitive issues and the challenges of composing an effective e-mail.

The Essential Guide to Email for Office and Home

Ever wondered why we don't talk anymore? Or why you never seem to be able to get anything done at work? And why your boss is driving you mad? Answer: Email. In a short period of time, email has taken over our lives. But it is such a new form of communication. Is it any wonder that we haven't figured out how to use it yet? Send is a book so utterly necessary, it is almost impossible to imagine having survived without it. It explains the cultural implications of email and offers top tips on how to make it work FOR you, rather than AGAINST you. It might even prevent you from sending the email that could land you in jail.

The How, Why, When - and When Not - of Email

Send—the classic guide to email for office and home—has become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication. Filled with real-life email success (and horror) stories and a wealth of useful and entertaining examples, Send dissects all the major minefields and pitfalls of email. It provides clear rules for constructing effective emails, for handheld etiquette, for handling the “emotional email,” and for navigating all of today’s hot-button issues. It offers essential strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send. Send is now more than ever the essential book about email for businesspeople and professionals everywhere.

David Shipley

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