Donald J. Wheeler

The Key to Managing Chaos

Understanding Variation

This book addresses the isues of Data Analysis and SPC in a service setting. Emphasis is give to three basic questions of quality improvement: What do you want to accomplish? By what method? How will you know? 130 Examples and Case Histories from real businesses are used to illustrate the concepts. Readers discover where to start, what to measure, how to measure it, how to understand the measurement.

Making Sense of Data

This book provides techniques to become numerically literate and able to understand and digest data.

The Power of Shewhart's Charts

Advanced Topics in Statistical Process Control

David Smith Chambers

Understanding Statistical Process Control

Techniques for assessing and characterizing physical measurement systems are organized, described, and illustrated using real data. Clear answers are given to the question of how and when imperfect data can be used in practice. This book will enable you to use imperfect data to characterize and improve your operations and processes.64 Examples, 40 Data Tables, 8 Appendicies, 25 Reference Tables, 3 Worksheets

Donald J. Wheeler

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