Douglas K. Smith

Robert C. Alexander

Ask consumers and users what names they associate with the multibillion dollar personal computer market, and they will answer IBM, Apple, Tandy, or Lotus. The more knowledgable of them will add the likes of Microsoft, Ashton-Tate, Compaq, and Borland. But no one will say Xerox. Fifteen years after it invented personal computing, Xerox still means "copy." Fumbling the Future tells how one of America's leading corporations invented the technology for one of the fastest-growing products of recent times, then miscalculated and mishandled the opportunity to fully exploit it. It is a classic story of how innovation can fare within large corporate structures, the real-life odyssey of what can happen to an idea as it travels from inspiration to implementation. More than anything, Fumbling the Future is a tale of human beings whose talents, hopes, fears, habits, and prejudices determine the fate of our largest organizations and of our best ideas. In an era in which technological creativity and economic change are so critical to the competitiveness of the American economy, Fumbling the Future is a parable for our times.

How Xerox Invented, Then Ignored, the First Personal Computer

Fumbling the Future

Jon R. Katzenbach

The definitive classic on high-performance teams The Wisdom of Teams is the definitive work on how to create high-performance teams in any organization. Having sold nearly a half million copies and been translated into more than fifteen languages, the authors’ clarion call that teams should be the basic unit of organization for most businesses has permanently shaped the way companies reach the highest levels of performance. Using engaging case studies and testimonials from both successful and failed teams—ranging from Fortune 500 companies to the U.S. Army to high school sports—the authors explain the dynamics of teams both in great detail and with a broad view. Their conclusions and prescriptions span the familiar to the counterintuitive: • Commitment to performance goals and common purpose is more important to team success than team building. • Opportunities for teams exist in all parts of the organization. • Real teams are the most successful spearheads of change at all levels. • Working in teams naturally integrates performance and learning. • Team “endings” can be as important to manage as team “beginnings.” Wisdom lies in recognizing a team’s unique potential to deliver results and in understanding its many benefits—development of individual members, team accomplishments, and stronger companywide performance. Katzenbach and Smith’s comprehensive classic is the essential guide to unlocking the potential of teams in your organization.

Creating the High-Performance Organization

The Wisdom of Teams

An essential guide for any small group that must deliver team performance. With the demand for project-oriented work and faster, more nimble responses, successful small-group performance is more crucial than ever. Katzenbach and Smith, authors of the international bestseller The Wisdom of Teams, have again joined forces, revealing how to implement the disciplines, frameworks, tools, and techniques required for team- and small-group performance. Combining their insights and practical strategies, they offer concepts and pragmatic, doable exercises for team leaders and team members to deliver results. Hot topics covered include: why small-group performance demands expertise at two disciplines, team level and leader level, instead of one; virtual teams; and global teams. This book combines practical exercises with cutting-edge insights, and both authors are authorities on the subject. Attend a featured author workshop at the 13th International Conference on Work Teams: Collaborating for Competitive Advantage, September 23-25, 2002, in Dallas, TX. For information, contact the Center for the Study of Work Teams at 940 565 3096 or visit them online at www.workteams.unt.edu.

A Mindbook-Workbook for Delivering Small Group Performance

The Discipline of Teams

In The Discipline of Teams, Jon Katzenbach and Douglas Smith explore the often counter-intuitive features that make up high-performing teams—such as selecting team members for skill, not compatibility—and explain how managers can set specific goals to foster team development. The result is improved productivity and teams that can be counted on to deliver more than just the sum of their parts. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.

Argues that teams are a key factor in improving the performance of an organization, and discusses team profiles, leadership, obstacles to team performance, and other issues

Creating the High-performance Organization

How Xerox Invented, then Ignored, the First Personal Computer

David Robinson

Douglas Smith

Sources of the African Past combines a case-study approach with an emphasis on primary and orally transmitted sources to accomplish three objectives; to tell a story in some depth, to portray major themes and to raise basic questions of analysis and interpretation. The case studies are set in the nineteenth century and deal with critical periods in the fortunes of five societies in different parts of the continent (South, East, and West Africa). The authors wish students to work with the "raw" materials of history and to that end have provided a workbook for a "laboratory" experience. Sources of the African Past is designed for use in a wide variety of courses and in conjuction with other texts. The authors have kept their own interpretations to a minimum and invited scrutiny of their decision of selection and arrangement. They chose the cases on the basis of several criteria: geographical coverage, abundance and diversity of primary sources, importance in the secondary literature, and relevance to important historical problems. All the studies emphasize political change. All witness some growth in European intervention. In selecting the documents, the authors sought a balance of perspective without sacrificing accuracy and relevance. This means a conscious effort to present a variety of views: African and European, internal and external, partipant and observer, those of the victims as well as those of the victors, those of the "people" as well as those of the elite. Within the limitations of space, they have made the excerpts sufficiently long to allow the reader to examine the author's style, purpose and other characteristics. Keeping in mind the limitations of libraries, they have attemted to make each chapter self-contained.

Case Studies of Five Nineteenth-Century African Societies

Sources of the African Past

Looks at the impact of change on the modern corporation, offers diagnostic tools to assess the need for change, advice on how to implement changes, and guidelines for measuring performance

Ten Principles For Managing People And Performance

Taking Charge Of Change

Douglas A. Smith

Teams are fast becoming a flexible and efficient way to enhance organizational performance. Yet, in the view of the authors of this work, today's business leaders consistently overlook opportunities to exploit their potential, confusing teams with teamwork or sharing. They argue that we cannot meet the challenges ahead, from total quality to customer service to innovation, without teams.

Teams are fast becoming a flexible and efficient way to enhance organizational performance. This Harvard Business Review collection brings together the ideas and research from Jon Katzenbach and Douglas Smith, who argue that we cannot meet the challenges ahead, from total quality to customer service to innovation, without teams. This collection includes The Wisdom of Teams and The Discipline of Teams.

Douglas K. Smith

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