Michelle Carey

Elizabeth Wilde

Eric Radzinski

Moira McFadden Lanyi

Deirdre Longo

Shannon Rouiller

The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples

A Handbook for Writers and Editors

Developing Quality Technical Information

Peter Hayward

Francis DeRespinis

Jana Jenkins

Amy Laird

Leslie McDonald

Laura Bellamy

Jenifer Schlotfeldt

Gretchen Hargis

Ann Kilty Hernandez

Polly Hughes

Normal 0 false false false MicrosoftInternetExplorer4 A brand new collection of state-of-the-art insights for technical writers, editors, and content managers…in a convenient e-format, at a great price! Three outstanding IBM Press eBooks plus exclusive video walkthroughs help you maximize the value and effectiveness of your technical communications—in all media, for all audiences, everywhere! (Enhanced eBook) This package brings together unsurpassed IBM eBook and video resources for creating clearer, more usable, more effective technical communication. For one low price, you get three outstanding IBM Press books in industry-standard ePub format, plus exclusive video demonstrations walking through many key topics and techniques on DITA, step-by-step! The IBM Style Guide: Conventions for Writers and Editors distills IBM’s best wisdom for developing higher-quality content across all media, authors, and geographic locations. It delivers up-to-the minute guidance on topic-based writing; writing for diverse media and global audiences; organizing, structuring, and linking information; maximizing accessibility; documenting interfaces and procedures; and much more. Next, in DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA , three pioneering implementers show how to use DITA to maximize the value of technical documentation, and offer a complete roadmap for successful DITA adoption and usage. The authors answer crucial questions “official” DITA documents ignore, including: “Where do you start?” and “How do you avoid the pitfalls?” Discover proven best practices for developing effective topics, short descriptions, and content architecture, plus “in-the-trenches” solutions for ensuring quality implementations and accurate, cost-effective content conversion, including video demonstrations. Finally, Developing Quality Technical Information: A Handbook for Writers and Editors , Second Edition, presents today’s most systematic, well-proven approach to creating great documentation. Learn how to focus on the right tasks and topics; say more with fewer words; use organization to deliver faster access; streamline and improve reviews; and much more. Packed with before-and-after examples, illustrations, and checklists, this book addresses crucial topics ranging from internationalization to retrievability to visual effectiveness. Whether you’re a writer, editor, reviewer, or manager, if you want to create outstanding content, you’ll find this collection absolutely indispensable. From expert IBM and IBM Press publication professionals Francis DeRespinis, Peter Hayward, Jana Jenkins, Amy Laird, Leslie McDonald, Eric Radzinski, Laura Bellamy, Michelle Carey, Jenifer Schlotfeldt, Gretchen Hargis, Ann Kilty Hernandez, Polly Hughes, Deirdre Longo, Shannon Rouiller, and Elizabeth Wilde. Important note: Due to the incredibly rich media included in your enhanced eBook, you may experience longer than usual download times. Please be patient while your product is delivered.

DITA, Quality, and Style

Best Practices for Technical Writers and Editors, Video Enhanced Edition (Collection)

"The examples are excellent--right on target and easy to understand and adapt. Even those who don't adopt the entire procedure can profit from the parts, but the greatest value will flow to those who adopt the whole." --Carolyn Mulford, senior writer and editor of Writing That Works "This is also a book that students can keep for their professional libraries because it will increase in its value to them after they leave class and face real life experiences on the job. It is plain enough for them to understand while they are learning, and at the same time comprehensive enough to support them as professionals." --Elizabeth Boling, Instructional Systems Technology, Indiana University "It practices what it preaches. Its guidelines are understandable and appropriate; its examples clear. It contains exactly what writers and editors need to know. It is the book that I would have written." --Cynthia E. Spellman, Unisys The #1 guide to excellence in documentation--now completely updated! A systematic, proven approach to creating great documentation Thoroughly revised and updated More practical examples More coverage of topic-based information, search, and internationalization Direct from IBM's own documentation experts, this is the definitive guide to developing outstanding technical documentation--for the Web and for print. Using extensive before-and-after examples, illustrations, and checklists, the authors show exactly how to create documentation that's easy to find, understand, and use. This edition includes extensive new coverage of topic-based information, simplifying search and retrievability, internationalization, visual effectiveness, and much more. Coverage includes: Focusing on the tasks and topics users care about most Saying more with fewer words Using organization and other means to deliver faster access to information Presenting information in more visually inviting ways Improving the effectiveness of your review process Learning from example: sample text, screen captures, illustrations, tables, and much more Whether you're a writer, editor, designer, or reviewer, if you want to create great documentation, this book shows you how!

The Sorceress, The Druid, and The Timewalker

Set out on a new adventure in the Crystal Realm with Falina, Kilian, and Adriel. This time Dust, an Oracle elf needs help in rescuing his beloved from an evil king who whisked her away in order to steal her magic. Meanwhile, Falina goes on two separate missions: to lift a curse as well as help her friends Kira and Remy solve their own 'impossible missions'. Finally, can Prince Empyrean and his guardian animal Luna Iota find a queen to ensure the future of the Land of the Lasting Moon? In this story, all journeys lead to the same mysterious country of Lapidoth Pari, a desert land cut off from the rest of the Crystal Realm for countless years.

The Oracle, the Alicorn, and the Long-Lost Princess

The Apprentice, The Swordsman, and The Impossible Mission

Elizabeth Wilde

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