Michael Woolcock

Ellen Lust

Hana Brixi

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.

Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

Trust, Voice, and Incentives

"Written by a group of well-known experts and researchers who have diligently worked, and updated the book since its first edition to include the most important features of State, Polity, and Governance in Middle East and North Africa... This book is equally useful for instructors and students." —Jalil Roshandel, East Carolina University In the more succinct Fifteenth Edition of The Middle East, editor Ellen Lust brings important new coverage to this comprehensive, balanced, and superbly researched text. In clear prose, Lust and her contributors explain the many complex changes taking place across the region. All country profile chapters now address domestic and regional conflict more explicitly and all tables, figures, boxes, and maps have been fully updated with the most recent data and information. This best-selling text not only helps readers comprehend more fully the world around them, but it also enables readers to recognize and formulate policies that can more successfully engage the Middle East. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning.

The Middle East

Lina Khatib

Taking to the Streets critically examines the conventional wisdom that the 2011 Arab Spring uprisings happened spontaneously and were directed by tech-savvy young revolutionaries. Pairing first-hand observations from activists with the critical perspectives of scholars, the book illuminates the concept of activism as an ongoing process, rather than a sudden burst of defiance. The contributors examine case studies from uprisings in Tunisia, Egypt, Libya, Yemen, Syria, Bahrain, Morocco, Jordan, Kuwait, and Saudi Arabia, evaluating the various manifestations of political activism within the context of each country's distinct sociopolitical landscape. The chapters include a country-specific timeline of the first year following the uprisings and conclude with lessons learned. First-hand observations include those of Libyan activist Rihab Elhaj, who reflects on how the revolution gave birth to Libyan civil society, as well as Syrian writer and human rights activist Khawla Dunia, who discusses how Syrians have tried to remain steadfast in their commitment to nonviolent resistance. A foreword by Prince Hicham Ben Abdallah El Alaoui—third in succession to the Moroccan throne and consulting professor at Stanford University's Center on Democracy, Development, and the Rule of Law (CDDRL)—provides a historical overview of activism in the Middle East and North Africa. A postscript from CDDRL director Larry Diamond distinguishes the study of activism from that of democratization. Taking to the Streets will be used in courses on Middle East politics and will be relevant to scholars and the general public interested in democratization, political change, and activism.

The Transformation of Arab Activism

Taking to the Streets

Providing the most comprehensive and balanced coverage of the domestic, regional, and international politics of the Middle East, as well as detailed examinations of all of the countries in the region, this new edition of Ellen Lust's The Middle East has been fully revised to take into account the watershed events that have taken place since the 2011 "Arab Spring" uprisings. The new edition also adds coverage of religion, society, and politics in the region in a new chapter that examines the role of both Islam and Judaism, and every country profile chapter now also includes more explicit coverage of religion.

The Middle East, 13th Edition

In the Fourteenth Edition of The Middle East, Ellen Lust brings important new coverage to this comprehensive, balanced, and superbly researched text. In clear prose, Lust and her outstanding contributors explain the many complex changes taking place across the region. New to this edition is a country profile chapter on Sudan by Fareed Hassan. All country chapters now address domestic and regional conflict more explicitly, and all tables, figures, boxes, and maps have been fully updated with the most recent data and information.

Ellen Lust

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