Richard Boyatzis

Melvin L. Smith

Ellen Van Oosten

You're trying to help--but is it working? Helping others is a good thing. Often, as a leader, manager, doctor, teacher, or coach, it's central to your job. But even the most well-intentioned efforts to help others can be undermined by a simple truth: We almost always focus on trying to "fix" people, correcting problems or filling the gaps between where they are and where we think they should be. Unfortunately, this doesn't work well, if at all, to inspire sustained learning or positive change. There's a better way. In this powerful, practical book, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on fixing problems, but instead must connect to that person's positive vision of themselves or an inspiring dream or goal they've long held. This is what great coaches do--they know that people draw energy from their visions and dreams, and that same energy sustains their efforts to change, even through difficult times. In contrast, problem-centered approaches trigger physiological responses that make a person defensive and less open to new ideas. The authors use rich and moving real-life stories, as well as decades of original research, to show how this distinctively positive mode of coaching—what they call "coaching with compassion"--opens people up to thinking creatively and helps them to learn and grow in meaningful and sustainable ways. Filled with probing questions and exercises that encourage self-reflection, Helping People Change will forever alter the way all of us think about and practice what we do when we try to help.

Coaching with Compassion for Lifelong Learning and Growth

Helping People Change

You're trying to help. But are you actually helping? No matter who you are, helping others is a good thing. Often, as a leader, manager, doctor, teacher, therapist, or coach, it's central to your job. But even the most well-intentioned attempts to help others can be undermined by a simple truth: We almost always focus on trying to "fix" people, correcting problems or filling the gaps between where they are and where we think they should be. Unfortunately, this doesn't work well, if at all, to inspire sustained learning or positive change. Even when a person does respond, they often do so out of a sense of obligation rather than inner motivation. There's a better way. In this powerful, practical book, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on problems that need to be addressed, but instead must connect to that person's positive vision of himself or herself, to an inspiring dream or goal they've long held. This is what great coaches do--they know that people draw energy from their visions and dreams for themselves, and that same energy sustains their efforts to change, even through difficult times. The authors use rich and moving real-life stories, as well as decades of original published research on coaching and helping relationships, to show how coaching others around their dreams and visions--what they call "coaching with compassion"--opens people up to thinking creatively, helps them learn and grow in meaningful ways, and motivates them to sustain that growth far into the future. In contrast, problem-centered approaches trigger physiological responses that make a person defensive and more closed to new ideas. Filled with probing questions and exercises that encourage self-reflection, Helping People Change will forever change the way coaches, managers, teachers, parents, and all of us think about and practice what we do when we try to help.

Melvin Smith

En este libro, poderoso y práctico, el experto en inteligencia emocional Richard Boyatzis nos explica que si lo que realmente pretendemos es provocar en los demás un cambio significativo, debemos conectar con la visión positiva que cada persona tiene de sí misma, con el sueño u objetivo inspirador que conserva en su interior. Ayudar a la gente a cambiar describe cómo a través del "coaching compasivo" se consigue que las personas piensen de manera creativa, fomentando así su aprendizaje y desarrollo personal de manera significativa y sostenible. La lectura de esta obra transformará definitivamente el modo en que debemos actuar cuando intentamos ayudar a los demás. Basado en un exhaustivo trabajo de investigación, ofrece una profunda orientación práctica, consejos, historias e ideas del mundo real sobre cómo y por qué las personas cambian (o no) Expone las herramientas y técnicas que los coaches pueden usar para ayudar a las personas a alcanzar su máximo potencial y encontrar sus vidas más gratificantes. La obra incluye una serie de ejercicios de autorreflexión. Reseñas: "Por fin, una respuesta con fundamentos científicos a esa pregunta tan importante de ¿cómo puedo ayudar a los demás? Tanto si eres profesor, director, padre, responsable sanitario o coach, como si tienes una empresa grande o pequeña, Ayudar a la gente a cambiar te ofrece una excelente orientación". Daniel Goleman autor de Inteligencia emocional y coautor de Rasgos alterados. "No es otro libro de coaching. Basado en más de tres décadas de investigación, Ayudar a la gente a cambiar cuenta historias inspiradoras de coaching compasivo para ilustrar cómo el poder de nuestros sueños es la clave para conseguir un cambio positivo. Un libro práctico que ayudará a los profesionales de empresas de todos los niveles" .Claudy Jules, directora y responsable del Center of Expertise on Organizational Health and Change, Google. "Para que el cambio que se persigue no sea pasajero, las personas deben entender ese cambio como una extensión positiva de su yo ideal. En Ayudar a la gente a cambiar, Boyatzis, Smith y Van Oosten demuestran el poder que tiene el coaching compasivo, ilustrándolo con ejemplos convincentes de personas que aprovechan sus sueños para crecer y cambiar su vida. Una guía poderosa y práctica para cualquier padre, amigo o líder de cualquier tipo de empresa". Juan Segovia, vicepresidente de operaciones de Sterigenics. "¿Cuál es el secreto para conseguir cambios genuinos y duraderos en la vida de las personas? Gracias a un exhaustivo trabajo de investigación, profunda comprensión y orientación práctica, Boyatzis, Smith y Van Oosten demuestran que el verdadero coaching no consiste en resolver los problemas de los demás, sino en sacar el máximo partido a la inspiradora visión personal de cada uno. Un libro de referencia". Marshall Goldsmith, autor de Disparadores, Mojo, y What Got You Here Won't Get You There.

Ellen Van Oosten

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