Melvin L. Silberman

Mel Silberman

Freda Hansburg

The key to communicating intelligently and effectively is presented here by two psychologists who show that "people skills" can be learned, like anything else. Original.

Developing Your Interpersonal Intelligence

People Smart

Tell On You, the story of a married teacher s fatal infatuation with his beautiful sixteen-year-old student, best fits into the emerging niche genre of Grip Lit. These novels, usually authored by women and inspired by the wildly successful Gone Girl, Gillian Flynn (2012), are thrillers with psychological nuances and frequently unreliable narrators. Readers love the must-turn-the-page suspense, even while they may dislike the characters. The author of Tell On You is a psychologist, well acquainted with the dark corners of the heart."

Tell on You

Exchanging Feedback

Complete with robust instructions for conducting a PeopleSmart Workshop, a sample Participant Workbook and People Quotient Scale, the PeopleSmart book, and a CD-ROM with a PowerPoint® presentation and video cases, this package will help you bring out the best in yourself, your colleagues, customers, direct reports, and bosses. Participants will master eight essential skills: 1. Understanding people. 2. Expressing thoughts and feelings clearly. 3. Speaking up when your needs are not being met. 4. Asking for feedback from others and giving them quality feedback in return. 5. Influencing how others think and act. 6. Bringing conflicts to the surface and getting them resolved. 7. Collaborating with others as opposed to doing things by yourself. 8. Shifting gears when relationships are unproductive. This comprehensive interpersonal skills training program can be conducted in twelve hours, contains ten modules, and features ?active training? techniques which minimize lecturing and maximize learning. Much of the program is based on practicing skills applicable to actual work experiences. Designed to encourage participation, increase retention, and promote immediate application, PeopleSmart can be used to supplement existing skills training programs or as a foundation of an entirely new program.

PeopleSmart Deluxe Facilitator's Set

Bringing out the best in others is good business. When we bring both respect and interpersonal savvy to our work relationships, we do more than make people feel good. We enhance personal and organizational performance. And as the workplace grows more complex and competitive, managing our work relationships becomes even more essential and difficult. Now more than ever we need to work people smart. Working PeopleSmart describes the six core strategies used by people-smart individuals and shows how to apply them in the toughest workplace situations. Individuals who are people smart know how to open others up rather than make them defensive or resistant. They have a knack for diffusing tension rather than creating it. They set a good example through their own behavior on the job and can inspire and influence others with less developed skills. Working PeopleSmart can serve as your virtual coach to guide you through difficult work relationships skillfully. How do you deal with a critical colleague? Make your boss listen to you? React to an offensive joke? Get the resources you need? The authors look at over 50 real-life situations and offer people-smart prescriptions for handling them effectively. They provide coaching tips for each scenario and describe exactly what a people-smart response sounds like. As two psychologists with both organizational and clinical expertise, coauthors Mel Silberman and Freda Hansburg are highly qualified to deliver the message that we can emerge from even the toughest interpersonal moments on the job with dignity and grace. Where other books rely on typologies that categorize people according to their interpersonal styles and then offer advice on how to deal with each type, the strategies described in Working PeopleSmart are straightforward and universal. They can be used immediately to deal with any type of person or any situation, no matter how difficult or sensitive.

6 Strategies for Success

Working PeopleSmart

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart. The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to: assess skill levels for each of the eight PeopleSmart skills. select specific job-related situations in which to improve skills. practice and apply three ways to develop each skill. develop action plans to further practice each skill. You?ll gain a greater awareness of interpersonal strengths and weaknesses, inspiration to work on interpersonal fitness, and advice you can use to get started immediately.

PeopleSmart Participant Workbook

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? Then the PeopleSmart Workshop is for you! The Workshop empowers leaders, associates, or intact teams to: Be curious, not furious, when faced with a challenging colleague. Get information and ideas across so they are understood. Promote ideas that are accepted rather than resisted. Think ?we? rather than ?me? in team situations. The Facilitator?s Guide includes robust instructions for conducting a Workshop as well as a sample Participant Workbook and People Quotient Scale. Also included is a valuable CD-ROM with a PowerPoint® presentation and video cases. Each component is designed to encourage participation, increase retention, and promotion immediate application. The PeopleSmart program can be conducted in twelve hours and contains ten modules, eight of which focus on a core interpersonal skill. The program features ?active training? techniques which minimize lecturing and maximize learning activities. Much of the program is based on examining and practicing skills applicable to actual work experiences. Use PeopleSmart to supplement an existing skills training programs or as a foundation of an entirely new program.

PeopleSmart Facilitator's Guide

Robin Perry's life is finally on track with her dream job and a promising relationship with Ben Martin, even if his two spoiled children, Amber and Jaden, hate her. But things take a downhill turn when Gloria Reyes, an acquaintance of Ben's, asks her to admit her young son to a cancer study meant for adults and Robin, heartbroken, has to turn her down. But Gloria won't take no for an answer and begins an insidious crusade to force the issue. Amber Martin hates living with her crazy mother since her parents' divorce, but she can hardly live with her dad, who's too busy with "Miss Perfect" these days. When Amber runs into her mother's friend Gloria, she's glad to finally meet an adult who seems to be on her side. But as Amber becomes friends with Gloria's sickly son, Alex, she begins to think Gloria is not as nice as she first thought, and Alex may be in trouble.As Gloria's threatening behavior escalates, Robin must protect the children while finding a way to save her career and her relationship with Ben. But Gloria always manages to stay one step ahead, and when a secret comes to light, Robin discovers the stakes are even higher than she imagined.

Freda Hansburg

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