Harry P. Hatry

Kenneth P. Voytek

Allen E. Holmes

Analysis of Service Delivery Alternatives

Building Innovation Into Program Reviews

Joseph S. Wholey

Kathryn E. Newcomer

The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program's operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: Culturally responsive evaluation Adopting designs and tools to evaluate multi-service community change programs Using role playing to collect data Using cognitive interviewing to pre-test surveys Coding qualitative data You'll discover robust analysis methods that produce a more accurate picture of program results, and learn how to trace causality back to the source to see how much of the outcome can be directly attributed to the program. Written by award-winning experts at the top of the field, this book also contains contributions from the leading evaluation authorities among academics and practitioners to provide the most comprehensive, up-to-date reference on the topic. Valid and reliable data constitute the bedrock of accurate analysis, and since funding relies more heavily on program analysis than ever before, you cannot afford to rely on weak or outdated methods. This book gives you expert insight and leading edge tools that help you paint a more accurate picture of your program's processes and results, including: Obtaining valid, reliable, and credible performance data Engaging and working with stakeholders to design valuable evaluations and performance monitoring systems Assessing program outcomes and tracing desired outcomes to program activities Providing robust analyses of both quantitative and qualitative data Governmental bodies, foundations, individual donors, and other funding bodies are increasingly demanding information on the use of program funds and program results. The Handbook of Practical Program Evaluation shows you how to collect and present valid and reliable data about programs.

Handbook of Practical Program Evaluation

The second edition of Handbook of Practical Program Evaluation offers managers, analysts, consultants, and educators in government, nonprofit, and private institutions a valuable resource that outlines efficient and economical methods for assessing program results and identifying ways to improve program performance. The Handbook has been thoroughly revised. Many new chapters have been prepared for this edition, including chapters on logic modeling and on evaluation applications for small nonprofit organizations. The Handbook of Practical Program Evaluation is a comprehensive resource on evaluation, covering both in-depth program evaluations and performance monitoring. It presents evaluation methods that will be useful at all levels of government and in nonprofit organizations.

Urban Institute

This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.

What Managers Need to Know

Customer Surveys for Agency Managers

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Getting Results

Performance Measurement

Praise for the third edition of the Handbook of Practical Program Evaluation "Mix three of the most highly regarded evaluators with a team of talented contributors, and you end up with an exceedingly practical and useful handbook that belongs on the reference shelf of every evaluator as well as program and policy officials." —Jonathan D. Breul, executive director, IBM Center for The Business of Government "Joe Wholey and his colleagues have done it again—a remarkably comprehensive, thoughtful, and interesting guide to the evaluation process and its context that should be useful to sponsors, users, and practitioners alike." —Eleanor Chelimsky, former U.S. Assistant Comptroller General for Program Evaluation and Methodology "Students and practitioners of public policy and administration are fortunate that the leading scholars on evaluation have updated their outstanding book. This third edition of the Handbook of Practical Program Evaluation will prove once again to be an invaluable resource in the classroom and on the front lines for a public service under increasing pressure to do more with less."—Paul L. Posner, director, public administration, George Mason University, and immediate former president, the American Society of Public Administration "The third edition of the Handbook of Practical Program Evaluation reflects the evolving nature of the field, while maintaining its value as a guide to the foundational skills needed for evaluation." —Leslie J. Cooksy, current president, the American Evaluation Association "This third edition is even more of a must-have book than its earlier incarnations—for academics to give their students a comprehensive overview of the field, for practitioners to use as a reference to the best minds on each topic, and for evaluation funders and consumers to learn what is possible and what they should expect. I've been in evaluation for 35 years, and I used the first and second editions all the time."—Michael Hendricks, Ph.D., independent evaluation consultant

Harry P. Hatry

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