Hans Jochen Scholl

Herbert Kubicek

Ralf Cimander

In the e-government research community as well as in many national e-government programs, interoperability is widely seen as a key factor in developing effective and attractive e-services. There is also agreement that interoperability encompasses not only mere technical standards and interfaces, but also includes organizational, legal, and cultural aspects. Several interoperability frameworks have been introduced on national and international levels, and recommendations have been made for the adaptation of enterprise architectures in the public sector. Common to all these approaches is their top-down deductive procedure, which does not connect very well to the real world of e-government projects. In contrast, in this volume, which is based on empirical research, the authors introduce a bottom-up inductive approach to deal with the challenges of interoperability-related governance. Based on so-called “good-practice” cases of interoperability in e-government, they derive concepts and classifications that help to uncover and assess similarities and differences between the cases. As a result, they present an empirically based conceptual framework that details the options for IT governance of interoperability in government. In addition, their findings also make it possible to critically assess and improve other existing frameworks. With this work, which combines different thematic foci as well as a European and a US background the authors situate empirical results in the broader context of theoretical and political reflection. Thus they provide insights into strategic choices for CIOs in e-government at a national or regional level, experiences and lessons learned for managers and developers in e-government projects, and a huge set of empirical data for administrative and political scientists.

Lessons from 77 European Good-Practice Cases

Organizational Interoperability in E-Government

Lourdes Torres

Georg Aichholzer

There is a widely acknowledged evaluation gap in the field of e-participation practice and research, a lack of systematic evaluation with regard to process organization, outcome and impacts. This book addresses the state of the art of e-participation research and the existing evaluation gap by reviewing various evaluation approaches and providing a multidisciplinary concept for evaluating the output, outcome and impact of citizen participation via the Internet as well as via traditional media. It offers new knowledge based on empirical results of its application (tailored to different forms and levels of e-participation) in an international comparative perspective.​ The book will advance the academic study and practical application of e-participation through fresh insights, largely drawing on theoretical arguments and empirical research results gained in the European collaborative project “e2democracy”. It applies the same research instruments to a set of similar citizen participation processes in seven local communities in three countries (Austria, Germany and Spain). The generic evaluation framework has been tailored to a tested toolset, and the presentation and discussion of related evaluation results aims at clarifying to what extent these tools can be applied to other consultation and collaboration processes, making the book of interest to policymakers and scholars alike.

Frameworks, Practice, Evidence

Evaluating e-Participation

Andreas Breiter

Bernd Beckert

Martin Hagen

Die Autoren untersuchen die Regierungsprogramme der 1990er Jahre zur Förderung der Informationsgesellschaft in Deutschland und den USA für die Anwendungsbereiche Bildung, Verwaltung und Fernsehen. Dabei identifizieren sie sowohl Unterschiede als auch Gemeinsamkeiten in den Ländern und Bereichen. Der Rückblick ermöglicht interessante Schlüsse in Hinsicht auf die Zukunftsperspektiven von multimedialen Anwendungen in der Schule, E-Government oder web-basiertem interaktivem Fernsehen.

Multimedia-Pilotprojekte in Deutschland und den USA in ihrem politischen Kontext

Staatliche Initiativen zur Förderung der Informationsgesellschaft

Herbert Kubicek

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