Robert I. Sutton

Huggy Rao

Hayagreeva Rao

"In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"--

Getting to More Without Settling for Less

Scaling Up Excellence

All too often, getting important things done at work is hard, soul crushing and convoluted. Too much precious time is spent wading through corporate gunk. Friction eats away at our energy, creativity and productivity and makes business slow and unproductive. And yet so frequently, organisations make the wrong things easier to do, taking down guardrails when they should in fact hit the brakes. Over the past decade, Stanford professors Robert Sutton and Huggy Rao have made it their mission to understand this phenomenon. Now, in this no-nonsense guide, they have assembled the very best of their collective wisdom. They show how to cut down unnecessary bureaucracy, overcome obstacles and banish the unhelpful systems that avert real progress. The Friction Project is essential reading, whether you're the CEO of a multinational, an employee dealing with difficult colleagues, or a freelancer seeking to streamline the way you operate.

How to Survive the Gunk, Stop Wasting Time and Build a Better Organisation

The Friction Project

Wall Street Journal Bestseller "The pick of 2014's management books." –Andrew Hill, Financial Times "One of the top business books of the year." –Harvey Schacter, The Globe and Mail Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.

Scaling up excellence is the key to creating a great organisation. Itâe(tm)s how a small enterprise expands without losing focus. Itâe(tm)s how a brilliant new idea or plan developed by the few goes on to be adopted by the many. And, in hard times and tough situations, itâe(tm)s how pockets of smart new thinking overcome cultures of indifference or negativity. An organisation that doesnâe(tm)t know how to scale up what is best within it wonâe(tm)t achieve long-term success. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao have devoted nearly a decade to uncovering what it takes to create and spread outstanding performance, and in Scaling Up Excellence they share the fruits of their research. Drawing on case studies that range from Silicon Valley enterprises to non-profit organisations, they provide crucial insights into corporate cultures, both good and bad, and offer a road map for establishing and stimulating excellence. In the process, they show how to use âe~premortemsâe(tm) when making big decisions about change. They reveal why seven is so often the magic number when it comes to team size. They examine successful and unsuccessful quests for improvement âe" in hospitals, schools and elsewhere. And they discuss when a single corporate mindset is best (âe~Catholicismâe(tm)) and when local variation is preferable (âe~Buddhismâe(tm)). Scaling Up Excellence is the first management book devoted to what is âe" or should be âe" a core priority for every organisation. As such it is destined to become the standard bearer.

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place." Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.” Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams. Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

How Smart Leaders Make the Right Things Easier and the Wrong Things Harder

Stanford Üniversitesi’nden Prof. Dr. Robert I. Sutton ve Prof. Dr. Huggy Rao, büyüme yolunda ilerleyen her liderin ihtiyaç duyacağı yöntem ve stratejilerle girişimcilerin kütüphanelerindeki yerlerini almaya hazırlanıyor. “Büyürken mükemmelliği koruyabilmek tuzaklarla dolu, acılı bir süreçtir” diyor Pixar ve Disney Animasyon Stüdyoları Başkanı Ed Catmull. Peki ya elinizde, hedeflerinize ulaşmanıza ve hayat verdiğiniz cevheri büyütmenize yardımcı olacak bir kılavuz olsaydı? Bugüne kadar kuruluş hikâyelerini dinlediğiniz Apple, Facebook, Mozilla ve daha nice girişimin ilham verici birer markaya dönüşme yolculuklarını ve sürdürülebilir, istikrarlı bir başarıya giden gizli geçidi keşfetme zamanı geldi... Ve Stanford Üniversitesi'nden Prof. Dr. Robert I. Sutton ve Prof. Dr. Huggy Rao, işletmenizdeki mükemmellik kıvılcımını kullanarak, oyuncusu olduğunuz sektörü içine alacak mükemmellik ateşini yakmayı size öğretmek için hazır. İkilinin yedi yıl boyunca biriktirip derledikleri vaka çalışmaları, araştırmalar, tanıklıklar ve gözlemlerden oluşan “Mükemmeli Büyütmek”, elindeki cevherin ışığını etrafındakilere yaymak ve daha iyi bir zihniyet, daha üstün yetenekler ve daha anlamlı uygulamalarla hem sektörü hem de kendisini geliştirmek isteyen işletmeler için bir başucu kitabı. Sürdürülebilir bir başarı sağlamak ve mükemmelinizi büyütmek için Sutton ve Rao'ya kulak verin. - Harvard Business School Okunması Zorunlu Kitaplar Listesi, 2015 - Financial Times Yılın En İyi İşletme Kitapları Listesi, 2014 - Amazon Yılın En İyi Kitapları Listesi: İş ve Yatırım, 2014 - Inc.com Yılın En İyi İş Kitapları Listesi, 2014 - The Globe & Mail Yılın En İyi 5 İş Kitabı, 2014 - Library Journal Yılın En İyi 5 İş Kitabı, 2014

Daha aza razı olmadan daha fazlaya ulaşmak

Mükemmeli Büyütmek

In Scaling Up Excellence, bestselling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up farther, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries – including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare -- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between “Buddhism” versus “Catholicism” -- whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge. It is destined to become the standard bearer in the field.

Huggy Rao

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