Jack Phillips

It has been hard for me to escape the imprint of my early, strong, but scattered trains of thought. There was, at the beginning, little to go by; and I saw no clear way to go. This book is accordingly filled with internal tensions that are not, as yet, fully annealed. Subsequent writers may re-present the work, explaining it in a simpler way. Others may simply invert it. I mean by this that, by writing it backwards, from its found ends {practical machinable teeth) to its tentative beginnings (dimly perceived geometrical notions), one might conceivably write a manual, not on how to understand these kinds of gears, but on how to make them. Indeed a manual will need to be written. If this gearing is to be further investigated, evaluated and checked for applicability, prototypes will need to be made. I wish to say again however that my somewhat convoluted way of presenting these early ideas has been inevitable. It has simply not been possible to present a tidy set of explanations and rules without exploring first (and in a somewhat backwards-going direction) the complexities of the kinematic geometry. There remains, now in this book, a putting together of primitive geometric intuition, computer aided exploration of certain areas, geometric explanations of the discovered phenomena, and a loose sprinkling of a relevant algebra cementing the parts together.

General Spatial Involute Gearing

The once star profiler for the FBI, Doug ONeal, who has been able to capture the greatest of serial killers, rapists, and criminals, comes back to San Francisco to find the worst of them. Because of this killer's background, the FBI has never even known he existed. Doug has only suspected that he exists. The FBI puts together a task force with the San Francisco police, Anne Borges, and Jeff Shinn to hunt down this suspect to prevent any more deaths. The police are always looking for the suspect

Off the Deep End

Patricia Phillips

Tamar Elkeles

In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world’s best talent executives, this book illuminates the role from the CLO’s perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

The Evolving Role of the Chief Learning Officer

Chief Talent Officer

Rebecca Ray

Patti Phillips

Prove the financial value of your programs—so funders can’t say no “Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development.” —Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group “This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization.” —Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre “Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process.” —Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business “Measuring Leadership Development is one of the best business road maps I’ve seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today’s business climate. I highly recommend it as an essential navigational tool in any corporate handbook.” —Marshall Goldsmith, million-selling author of the New York Times bestsellers MOJO and What Got Your Here Won’t Get You There “In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact.” —Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies About the Book: Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, Measuring Leadership Development gives talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including—for the first time—an accurate bottom line for return on investment in the program. Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program has on an organization. This complete package gives you sought-after advice for developing leaders with a conveniently measurable, results-based approach as well as the tools you need to collect, analyze, and report relevant data. With this one-of-a-kind book, you can get up and running fast to: Design, deliver, and sustain a periodic ROI evaluation process Provide executives and stakeholders with the confirmable data they demand in terms they understand Use your evaluation data to drive improvement in your organization Effectively value the ROI of a leadership development program using the same standard ratio accountants use for equipment and buildings Colorful case studies from some of the world’s best-known companies illustrate how to establish best practices and avoid common pitfalls. You will turn to this book again and again for its authoritative, go-to advice and techniques. Take the lead in improving your company’s performance with Measuring Leadership Development.

Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance

Provides an introduction to skew involute gearing.

An excellent addition to the nature writing canon, The Bur Oak Manifesto includes 28 essays, some published in the regional journal Prairie Fire, with new writing exclusive to this expanded second edition. "Inspired by immersion, Phillips has crafted a remarkable ode to the oak nation as he weaves ecological experience with language and culture to reveal a mystic glimpse of an ancient ecosystem and the power of human connectionsto protect our vital and vanishing wild." --Amy Kucera, associate editor for NEBRASKAland Magazine

Seeking Nature and Planting Trees in the Great Plains

The Bur Oak Manifesto

Patricia Pulliam Phillips

Emma Weber

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes. Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

How to Create Behavioural Change in Organizations to Drive Impact and ROI

Making Change Work

Human Resources used to be about recruiting good people, preparing them for assignments, motivating them to perform, and retaining them. Do these things well and your well-oiled machine will operate as planned. But in today’s turbulent and increasingly broadening economy, HR must go beyond its traditional focus if a company is to also expand and become as far-reaching as the times are trying to take it. While the core plan of recruit, prepare, motivate, and retain is still essential, High-Impact Human Capital Strategy examines 12 critical forces that must also be evaluated and maximized if a company is to continue its success, including: globalization, changes in workforce demographics, skill shortages and mismatches in labor markets, environmental matters, and more. Readers will learn how to design human capital programs that:• Incorporate each of the 12 critical forces into an effective overall plan• Connect with business measures• Achieve positive ROI• Ensure critical talent is in place• Boost engagement• Address work/life balance and other social issues• Reduce the need to outsourceComplete with case studies and step-by-step guidelines to help you move beyond the traditional focus of Human Resources, the indispensable plans of attack found in High-Impact Human Capital deliver measurable value in the face of ongoing challenges that are not going away.

Addressing the 12 Major Challenges Today's Organizations Face

High-Impact Human Capital Strategy

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATA While corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HR departments often take the first hit. In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti Phillips, provide the tools and techniques you need to use analytics to show top decision makers the value of HR in your organization. Focusing on three types of analytics--descriptive, predictive, and prescriptive--Making Human Capital Analytics Work shows how you can apply analytics by: Developing relationships between variables Predicting the success of HR programs Determining the cost of intangibles that are otherwise diffi cult to value Showing the business value of particular HR programs Calculating and forecasting the ROI of various HR projects and programs Much more than a guide to using data collection and analysis, Making Human Capital Analytics Work is a template for spearheading large-scale change in your organization by dramatically influencing your department's overall image within the organization. The authors take you step-by-step through the processes of using hard data to drive decisions and demonstrate the tangible value of HR. You know that your department is more than administrative and transactional--that it's an integral player in your company's strategy. Apply the lessons in Making Human Capital Analytics Work and ensure that all other stakeholders know too.

Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes

Guarantee value and profit with every proposal you write! Business proposals cross the desks of decision makers all the time, but rarely do they credibly promise high impact and impressive ROI. When they do, though, the people that matter pay attention. The Consultant’s Guide to Results-Driven Business Proposals presents a systematic, structured method for gaining the attention of clients, earning their respect, and, ultimately, winning any project. ROI experts Jack and Patti Phillips take the proposal process to a new level by providing the means to prove forecasted value using systematic, routine processes. You’ll learn new techniques for predicting ROI and clearly illustrating the financial value a proposed project will deliver—which always makes a powerful impression on anyone who reads it. The authors also address the key issue of providing what every stakeholder wants in a project—success guarantees. The Consultant’s Guide to Results-Driven Business Proposals explains how to: Write proposals that are effective, efficient, timely, and on target Set objectives for proposals at a variety of levels Deliver your proposal to the most influential people Develop a success guarantee to drive total customer satisfaction The Consultant’s Guide to Results-Driven Business Proposals is the difference between proposals that simply cross a desk and those that turn the heads of decision makers. This is the tool you need for transforming the process of business-proposal writing from a torturous task with a side of anxiety to an opportunity for approval and a chance to showcase your expertise.

The Consultant's Guide to Results-Driven Business Proposals: How to Write Proposals That Forecast Impact and ROI

Betty Phillips

George F. Bergman, Jr.

I tried to write a work of permanent literary value about the human heart in conflict with itself. I call it a literary novel.

The Plow and the Pen

A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: • business alignment • design evaluation • data collection • isolation of the program effects • cost capture • ROI calculations • results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Measuring Impact and Calculating ROI

Proving the Value of Soft Skills

Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of The Consultant's Scorecard helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry. Jack and Patti Phillips have fully updated their authoritative work to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. On the flipside, this book helps clients determine the validity of prospective consultants' promises and track progress after hiring. The Consultant’s Scorecard offers simple data collection techniques for measuring the value of a project in six key areas: Client satisfaction New knowledge and skills acquired by the client Successful project implementation Business unit impact Return on investment Intangible benefits In addition to enabling you to measure your contribution, this process provides a framework you can use to focus on results throughout the consulting intervention. The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. The Consultant's Scorecard helps both parties involved in the process form rocksolid measurements of the value of any project. PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT’S SCORECARD: "Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process." -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective People Consulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. The Consultant's Scorecard is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value, results, and impact to dramatically expand your business. The Consultant's Scorecard includes: Examples of successful projects Important trends and timely issues Downloadable tools provided online Expansive self-assessment checklist Templates for easy use

The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects

Why Not Just Make the Cake? That’s a question countless people across the country started asking in 2012, when Jack Phillips told two men who walked into his Masterpiece Cakeshop that he couldn’t create a custom cake for their same-sex wedding. And the question only grew more urgent as Phillips had to defend himself first before the Colorado Civil Rights Commission and then numerous courts—losing at every step of the way until the U.S. Supreme Court ruled in his favor in June 2018. Why not just make the cake? Submitting would have been less frightening than facing relentless harassment and death threats. It would have been less costly than losing a major portion of his business when the state demanded that he design cakes for same-sex weddings or none at all. And it would have been easier than a decade of fighting for his rights—and his livelihood—in court, a fight he has been forced to continue even after his victory at the Supreme Court. But for Jack Phillips, there are deeper principles at stake—principles too precious to abandon for the sake of convenience and safety. These principles should be of concern to every American, including Jack’s adversaries. If the freedoms Jack has sought to protect are lost, they may never be regained. Why not just make the cake? In this inspiring book, Jack answers that question in his own words, hoping his story will inspire and strengthen the many who will encounter challenges, however fearsome, to living out their faith.

Jack Phillips

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