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James L. Heskett

About

James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School.

Books

Corporate Culture and Performance
Corporate Culture and Performance
John P. Kotter, James L. Heskett
Service Breakthroughs
Service Breakthroughs
James L. Heskett
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser Jr.
The Value Profit Chain
The Value Profit Chain
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Ownership Quotient
The Ownership Quotient
James L. Heskett, W. Earl Sasser, Joe Wheeler
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser Jr.
Service Profit Chain
Service Profit Chain
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

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