Michael J. Fry

Javier Faulin

Angel A. Juan

Scott E. Grasman

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization’s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies’ problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.

A Practical Approach

Decision Making in Service Industries

Angel Juan

Scott Grasman

Patrick Hirsch

Sustainable Transportation and Smart Logistics: Decision-Making Models and Solutions provides deterministic and probabilistic models for transportation logistics problem-solving and decision-making. The book presents an overview of the intersections between sustainability, transportation, and logistics, and delves into the current problems associated with the implementation of sustainable transportation and smart logistics in urban settings. It also offers models for addressing complex structural problems and procedures for estimating transportation externalities such as environmental and social impacts, both in industrial and government arenas, as well as decision-making models from operational, tactical, and strategic management perspectives. Sustainable Transportation and Smart Logistics also covers best practices for practical corporate policy implementation, making it a comprehensive and vital resource for researchers, graduate students, practitioners, and policy makers in transportation, logistics, urban planning, economics, engineering, and environmental science. Examines various modes of transportation Includes mathematical models for decision-making in a wide variety of situations Presents public transportation and smart cities use cases

Decision-Making Models and Solutions

Sustainable Transportation and Smart Logistics

Javier Faulin

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