Loren B. Belker

Gary S. Topchik

Jim McCormick

What's a rookie manager to do? Faced with new responsibilities, and in need of quick, dependable guidance, novice managers can't afford to learn by trial and error. The First-Time Manager is the answer, dispensing the bottom-line wisdom they need to succeed. A true management classic, the book covers essential topics such as hiring and firing, leadership, motivation, managing time, dealing with superiors, and much more. Written in an inviting and accessible style, the revised sixth edition includes new material on increasing employee engagement, encouraging innovation and initiative, helping team members optimize their talents, improving outcomes, and distinguishing oneself as a leader. Packed with immediately usable insight on everything from building a team environment to conducting performance appraisals, The First-Time Manager remains the ultimate guide for anyone starting his or her career in management.

The First-Time Manager

An Intelligent Guide to Safer Smoking

Light Up and Live

Maryann Karinch

Ordinary salespeople sell. Extraordinary sales professionals engage. Part of what sets them apart is their ability to understand body language, both their prospect’s and their own, and use it to their advantage. Body Language Sales Secrets directly addresses the need of sales professionals to help them: Baseline their prospects—recognize the body language that says “I’m at ease with you right now.” Identify the ways a prospect expresses stress. Spot their prospects’ moment-to-moment nonverbal cues. Understand how and why a prospect’s body language can send very different messages within minutes. Better yet, after identifying a change in body language, know exactly what to do to either capitalize on it or counter it. How to apply body language skills to a wide variety of sales techniques, including relationship selling, solution selling, expertise selling, ROI selling, fear selling, and more. Body Language Sales Secrets helps salespeople at any level build rapport through active listening, invitational body language, and mirroring and reveals how their own body language can reinforce the perception of competence, relevance, and truth. You will learn a wide variety of action-forcing movements and quest

Jim McCormick

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