Judith A. Hall

Mark L. Knapp

This introductory text is designed for courses in nonverbal communication. Using the cross-disciplinary approaches of speech and social psychology, Knapp and Hall center on how nonverbal communication research affects a wide variety of academic interests. It is the most comprehensive, most readable compendium of research and theory on nonverbal communication available. It is the standard reference in this area.

Nonverbal Communication in Human Interaction

Explanations for nonverbal sex differences surely have much to do with cultural expectations and social learning processes, she argues, but to unravel the exact causal influences is a complex task, one that has hardly begun.

Communication Accuracy and Expressive Style

Nonverbal Sex Differences

Frank J. Bernieri

Interpersonal sensitivity refers to the accuracy and/or appropriateness of perceptions, judgments, and responses we have with respect to one another. It is relevant to nearly all aspects of social relations and has long been studied by social, personality, and clinical psychologists. Until now, however, no systematic or comprehensive treatment of this complex concept has been attempted. In this volume the major theorists and researchers of interpersonal sensitivity describe their approaches both critically and integratively. Specific tests and methods are presented and evaluated. The authors address issues ranging from the practical to the broadly theoretical and discuss future challenges. Topics include sensitivity to deception, emotion, personality, and other personal characteristics; empathy; the status of self-reports; dyadic interaction procedures; lens model approaches; correlational and categorical measurement approaches; thin-slice and variance partitioning methodologies; and others. This volume offers the single most comprehensive treatment to date of this widely acknowledged but often vaguely operationalized and communicated social competency.

Theory and Measurement

Interpersonal Sensitivity

Robert Rosenthal

M. Robin DiMatteo

Gerald Sparrow

Peter L. Rogers

Dane Archer

Profile of nonverbal sensitivity eller PONS test.

The PONS Test

Sensitivity to Nonverbal Communication

Debra Roter

Debra L. Roter

Verbal and non-verbal exchanges during medical visits are seen by Roter and Hall as having highly significant impacts on the doctor-patient relationship and the efficacy of health care. The effectiveness, indeed the appropriateness, of medical care is itself impacted by the social and psychological processes involved as doctor and patient meet. Roter and Hall analyze how a number of important factors can tend to condition both doctors and patients to roles that then can become barriers to a positive relationship. They detail principles and approaches that will improve the medical visit experience for both doctor and patient.

Improving Communication in Medical Visits

Doctors Talking with Patients/patients Talking with Doctors

This comprehensive overview presents cutting-edge research on the fast-expanding field of interpersonal perception.

The Social Psychology of Perceiving Others Accurately

The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort, alarm, irritation, or resolve. This updated edition of a widely popular book sets out specific principles and recommendations for improving doctor-patient communications. It describes the process of communication, analyzes social and psychological factors that color doctor-patient exchanges, and details changes that can benefit both parties. Medical visits are often less effective and satisfying than they would be if doctors and patients better understood the communication most needed for attainment of mutual health goals. The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort, alarm, irritation, or resolve. Talk, on both verbal and non-verbal levels, is shown by extensive research to have far-reaching impact. This updated edition of a widely popular book helps us understand this vital issue, and facilitate communications that will mean more effective medical care and happier, healthier consumers. Roter and Hall set out specific principles and recommendations for improving doctor-patient relationships. They describe the process of communication, analyze social and psychological factors that color doctor-patient exchanges, and detail changes that can benefit both parties. Here are needed encouragement and principles of action vital to doctors and patients alike. far-reaching impact.

Judith A. Hall

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