Judy McKee

Turning Customer Service Representatives Into Sales Achievers

Maximizing Customer Contact

Your Powerful Interactive Guide to Sales Success and Financial Freedom

The Sales Survival Guide

The Guide to Successful Business by Telephone

Scriptwriting for Effective Telemarketing

Would you like to UN-TRAIN yourself in limited thinking? Would you like to have a conversation with your boss, your manager, your children, your spouse and your customers or clients? This is a book about "how to create a conversation." This is the auto-biogrphical way Judy McKee, a trainer herself, learned to talk to others by creating a 'safe environment' for them. She wanted to be a top sales producer and a money earner. She did it! This is how she did it. You can do it, too! She had aspirations to put three children (a year apart) through college and that was her intention. It took years to find the L-A-M-A Technique and the Philosophy that would back up her theories. This book has some of the stories that she uses her in her Keynote Speeches and in her training classes . These LESSONS allow her trainees to do what she calls "GET IT!" When you find the emotional need, you can do anything. She was determined and her intention came true. Here is her story and the mistakes she made as well. Take these lessons and learn them. You will be so glad you did. She titled the book "L-A-M-A Lessons" so you would understand that this is how she taught herself to keep her jobs, to sell, to make money and to assist others in getting what they wanted. She generated money for others in a way that generated an income that would pay the college tuition for three kids. This is an easy to read book and a quick read as well. The stories are short and the meaning is real. Check it out! Mastery and Right Mindedness is not hard. It is simply a matter of Consciousness and Paying Attention to what you are thinking. Judy's Mother said to her: "Judith Marie, if you think you are so smart you have another think coming." Judy liked that and used it to teach herself how to relate to others, how to make money, how to write a book. Most SELF-HELP books tell you what to do...Think BIG but few of them tell you how to do it. LAMA Lessons will tell you HOW! Enjoy and Give up all those limiting thoughts. It's time. The Time is NOW!

The Confessions and Stories of a Self Taught Sales Trainer

L-A-M-a Lessons

How about INSPIRATION? STOP beating yourself up and START LIVING an inspired life. YOU ARE WORTH IT! Inspiration comes in all kinds of packages. "I'm just saying" is a spiritual reminder of how much God Loves you. No matter what religion you are or whatever you feel about the FORCE of Nature or the Universe, you will understand the messages in this Calendar Journal book and it will inspire you daily about yourself. It's 365 Daily reminders that will inspire you and give you the freedom to love more and think big. Most of us are quick to believe we are mistaken, or have sins or errors and we forget that God created us and then said it was good! This daily reminder will give you the feeling of being loved by your maker, your source, your creator, your universe. You will laugh a little and lighten up a lot. I'm just saying. . . Inspiration comes in all forms. Here is one form that you can make up. I signed every page with the letters YKW. Here is the fun part. YKW are the initials for the words YOU KNOW WHO and YKW is whoever you want. YKW could be Buddha, Jesus, God the Father, the Holy Spirit, Divine Mother, ALLAH, Goddess, Obe-wan, or the Force or your Source. It's up to you. You Know Who it is that is the voice for you. You can write down your own affirmations or anything else on these pages - It's your calendar journal. That's how I got this idea. I inspire myself...I hope you will do the same. Love is letting go of fear so have fun. I'm just saying.

Inspirational - Motivational Calendar and Journal Pages

I'm Just Saying . . .

Sally Cordova

ThePositive Coach Approach is truly unique in that it provides a clearly charted course of action. Its a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positive Coach Approach is: -A proven way to get more and better results - A kinderapproach to performance improvement

Call Center Coaching for High Performance

The Positive Coach Approach

Judy Spitler McKee

Donna Ogle

Current research suggests that active study of science reinforces thinking, language and reading skills. Presenting the necessary tools to integrate literacy with science, this hands-on book contains valuable instructional ideas and activities that make science less daunting - especially for teachers.

Literacy and Science

Integrating Instruction

Judy McKee

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