John Burgess

Julia Connell

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Analysis, Changes and Challenges

Developments in the Call Centre Industry

This book reviews employment conditions in Asian countries. This is the hub of the strongest growth area in the world economy and while attention has focussed on job growth and industrial transformation, there has been very little attention on employment characteristics and employment conditions. In particular, the book addresses the issue of whether globalisation, taken to mean the growing international integration of economies, is a factor that leads to a convergence of employment conditions, and more importantly, an improvement in employment conditions. The book brings together contributions on many Asian economies where these core questions are considered at both the macro level and for specified industries. Addresses fundamental questions regarding growth, globalisation and working conditions Includes analysis of West, East and North Asian countries Includes an overview chapter from researchers from the ILO

Globalisation and Work in Asia

Alan R. Nankervis

The Future of Work in Asia and Beyond presents the findings and associated implications arising from a collaborative research study conducted on the potential impact of the Fourth Industrial Revolution (4IR – or Industry 4.0) on the labour markets, occupations and associated future workforce competencies and skills across ten countries. The 4IR concerns the digital transformation in society and business – an interface between technologies in the physical, digital and biological disciplines. The book explores many related issues: the nature of the 4IR, as well as demographic, generational and socio-cultural issues, economic and political perspectives, public and private sector similarities and differences, business strategy and managerial implications, human resource management/planning strategies, policies and practices, industry innovations, ‘best practice’ cases and comparative country studies. Chapters are based on a framework which combines labour market and multiple stakeholder theories. Issues are explored through the perceptions of organisational managers based in Australia, China, India, Indonesia, Malaysia, Mauritius, Nepal, Singapore, Taiwan and Thailand to provide an analysis of organisational, industry and government preparedness for the 4IR. This book is recommended reading for anyone wanting to gain an understanding of the 4IR and a range of related challenges and issues, as well as suggested strategies for governments, education and industry that are necessary to address them.

A Technological Revolution or Evolution?

The Future of Work in Asia and Beyond

The numbers of workers employed on a temporary basis has grown massively over the last few decades. The benefits to firms of hiring workers on a temporary basis are clear and generally can be reduced to their cheaper short term cost. The status of workers employed in this manner however means that they are less likely to receive the same rights as their permanent working colleagues. This impressive new book provides the first serious analysis of temporary work and its effect on the economy as well as its ramifications for workers.

International Perspectives on Temporary Work

K. John Burgess

The number of workers employed on a temporary basis has grown hugely over the past few decades. This new book provides the first serious analysis of temporary work and its effect on the economy as well as its ramifications for workers. Both editors from University of Newcastle, NSW.

International Perspectives on Temporary Agency Work

Sean O'Toole

Natalie Ferres

Organised into three parts, the book ‘People Development’ provides unique insights into methods that develop: (i) individuals, (ii) leaders and managers, and (iii) organisations. Each section begins with an overview of a specific process from leading thinkers, followed by real case studies of people development initiatives in practice. Examples are drawn from leading Asia-Pacific private sector, public sector and not-for-profit organisations in order to illustrate how individuals, leaders and organisations are being transformed.

Julia Connell

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