Karin Hurt

David Dye

Courageous Cultures

From executives complaining that their teams don’t contribute ideas to employees throwing up their hands because their input isn’t sought--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. A microinnovator is the employee who consistently seeks out small, but powerful, ways to improve the business. A problem solver is the employee who cares about what’s not working and wants to make it better. They uncover and speak openly about what’s not working and think critically about how to fix it. A customer advocate is the employee who sees through your customers’ eyes and speaks up on their behalf. They actively look for ways to improve customers’ experience and minimize customer frustrations. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In this book you’ll learn practical tools to uncover, leverage, and scale the best ideas from every level of your organization. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization.

How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates

800CEORead Business Book Award in Management and Workplace Culture You CAN love your job again. It can feel like a rigged game. Executives set aggressive goals, so managers drive their teams to burnout trying to deliver. Or, employees seek connection and support, so managers focus on relationships . . . and fail to make the numbers. The fallout is stress, frustration, and disengagement, and not just among team members-two-thirds of managers report being disengaged. To succeed, managers cannot choose between results and relationships. They need both: They must get people to achieve while creating an environment that makes them truly want to. Winning Well offers managers a quick, practical action plan-complete with examples, stories, and online assessments. They will learn how to: Stamp out the corrosive win-at-all-costs mentality * Focus on the game, not just the score * Reinforce behaviors that produce results * Sustain energy and momentum * Correct poor performance without drama * Build productive relationships * Be the leader people want to work for Today's hypercompetitive economy has created tense, overextended workplaces. Keep it productive, rewarding, and even fun with this one-stop success kit.

Karin Hurt

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