Karl Albrecht

Karl Albrecht’s bestselling book Social Intelligence showed us how dealing with people and social situations can determine success both at work and in life. Now, in this groundbreaking book Practical Intelligence, Albrecht takes the next step and explains how practical intelligence (PI) qualifies as one of the key life skills and offers a conceptual structure for defining and describing common sense. Throughout Practical Intelligence, Albrecht explains that people with practical intelligence can employ language skills, make better decisions, think in terms of options and possibilities, embrace ambiguity and complexity, articulate problems clearly and work through to solutions, have original ideas, and influence the ideas of others. Albrecht shows that everyone’s PI skills can be improved with proper education and training and challenges all of us—from parents and teachers to executives and managers—to upgrade our own skills and help others develop their own PI abilities.

The Art and Science of Common Sense

Practical Intelligence

Conceived by management consultant, futurist, speaker, and author Karl Albrecht, Social Intelligence goes beyond IQ and EI (Emotional Intelligence) to show how generosity, consideration, and other practical skills are key to success at work and in life.

The New Science of Success

Social Intelligence

Albrecht, a noted management consultant, speaker, and author, draws on his experiences working with organizations around the world to define what organizational intelligence is and how it can be developed. Taking a critical look at organizations that have and have not achieved organizational intelligence, including Disney, Apple, Ford, and NASA, he defines seven components of organizational intelligence and uses them to analyze situations and identify the kinds of conditions necessary to nurture organizational intelligence. He also identifies 17 dysfunctional syndromes that keep companies from mobilizing their collective brain power. Annotation copyrighted by Book News, Inc., Portland, OR

Organizational Intelligence in Action

The Power of Minds at Work

A Grammatical Dictionary of the English Language

Grammatik und Wörterbuch der Leipziger Volkssprache. Zugleich ein Beitrag zur Schilderung der Volkssprache im Allgemeinen

Die Leipziger Mundart

The author challenges American business to change its values, culture, management structure, and style in order to make a total commitment to the customer

Bringing the Power of the Customer Into the Center of Your Business

The Only Thing that Matters

A new model for service-age management that views management itself as a service offers guidelines for implementing a leadership that is employee-focused and extensive examples of the philosophy at work

How Corporations Can Revolutionize the Way They Treat Their Customers

At America's Service

Describes the principles and techniques of management by objectives, looking at systems and methods, case histories, the organization development approach, goal-setting and problem analysis, and the creation of a reward-centered environment

An Action Manual

Successful Management by Objectives

Ron Zemke

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.

Service America in the New Economy

Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers, develop their service missions, improve their service practices, get valuable feedback from their internal customers, and negotiate reciprocal added-value relationships between departments. Goran Carstedt, head of Volvo Sales in Sweden, says, "In this book Karl Albrecht once again demonstrates his deep understanding for what it takes to make service excellence happen. The unique lesson is: 'If you ever hope to get things right on the outside, you must first get things right on the inside.'" Provide a copy of "Service Within" to every one of your managers.

Solving the Middle Management Leadership Crisi

Service Within

Steven Albrecht

Suggests techniques for applying creativity to any job, explains how corporations can encourage their employees to be more creative, and discusses training and teamwork

The Creative Corporation

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

How Your Company Can Join the Customer Service Revolution

Lawrence J. Bradford

Shows how utilities, hospitals, hotels, cruise lines, restaurants, banks, airlines, and retail stores identify and fulfilling customer needs

How to Identify and Fulfill Customer Needs

The Service Advantage

Walton C. Boshear

Models and Concepts

Understanding People

FOREWORD BY MAJOR GARRETT. Comprehensive review of the American Republic; plan for making it better.

Can We Save the World's Most Admired Republic?

Blueprint for a New America

Ours is a fast paced world. The need to help ourselves and other professional people manage stress has never been greater. This book pioneered the wave of business interest in stress management, based on Karl Albrecht's original work with stress management training. Use "Stress and the Manager" as your own personal guide to managing stress, and as a resource for your managers in training programs on personal effectiveness and stress management. It covers the basic definition of stress, how it effects the body, knowing when stress is harmful and when it is not, and how to manage your life, work, and activities to keep stress within your comfort zone. Also covers techniques for managing that can help others control their stress levels. Dr. Hans Selye, father of the medical theory of stress, says, "I would not hesitate to support this book and will give it a place of prominence in the library of our International Institute of Stress, for all those concerned with management." Provide a copy of "Stress and the Manager" to every one of your managers and team leaders.

Making It Work for You

Stress and the Manager

Recommends techniques for managers for assessing the functioning of an organization, determining the areas that need improvement, and implementing changes in the organization according to a logical plan

A Total Systems Approach to Positive Change in Any Business Organization

Organization Development

If you're not serving the customer - new management thinking for the service age - organisation (the enemy of service) - middle managment - moving toward an internal service culture - special issues for internal service departments - understanding the internal customer - defining the internal service mission - orienting people for internal service - aligning systems for internal service - closing the loop with reinforcers.

Solving the Middle Management Leadership Crisis

The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.

Doing Business in the New Economy

Service America!

This book employs a noncombative, five-step negotiating style that focuses on interests, develops options, and creates deals that beneift everyone involved. By completely avoiding the traditional offer/counter-offer pscyhology, Added Value Negotiating takes an innovative approach to balancing the value in a deal. This new format for negotiating works by giving the other party choices among carefully designed packages rather than forcing them to counterattack against a single proposal.

Karl Albrecht

About

Books

Join the club