John Joyner

Kerrie Meyler

Cameron Fuller

This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft’s newest version–including new enhancements just added in Service Pack 1. You’ll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more. Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure. Detailed information on how to… Plan and execute a smooth OpsMgr 2012 deployment or migration Move toward application-centered management in complex environments Secure OpsMgr 2012, and assure compliance through Audit Collection Services Implement dashboards, identify trends, and improve forecasting Maintain and protect each of your OpsMgr 2012 databases Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed Use synthetic transactions to monitor application performance and responsiveness Install UNIX/Linux cross-platform agents Integrate OpsMgr into virtualized environments Manage and author management packs and reports Automate key tasks with PowerShell, agents, and alerts Create scalable management clouds for service provider/multi-tenant environments Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012

System Center 2012 Operations Manager Unleashed

Alexandre Verkinderen

Anders Bengtsson

Patrik Sundqvist

David Pultorak

System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. • Understand Service Manager’s architecture and components • Discover how Service Manager supports ITIL and MOF processes • Accurately scope and specify your implementation to reflect organizational needs • Plan to provide redundancy, ensure scalability, and support virtualization • Design, deploy, and maintain Service Manager with security in mind • Use Service Manager’s consoles and portals to provide the right resources to each user • Create complete service maps with Service Manager’s business services • Fully automate incident management and ticketing • Implement best processes for identifying and addressing root causes of problems • Systematically manage the life cycle of changes • Use Service Manager to strengthen governance, risk management, and compliance • Customize Service Manager’s data layer, workflows, and presentation layer • Use management packs to simplify service desk customization • Make the most of Service Manager’s reporting and dashboards

System Center Service Manager 2010 Unleashed

Chris Amaris

This book is your most complete source for in-depth information about Microsoft Operations Manager 2005! Microsoft Operations Manager 2005 Unleashedprovides a comprehensive guide to Microsoft Operations Manager (MOM) 2005. MOM is a tool that helps implement operations management, but it is not a piece of software that you can simply install and instantly have working. This book provides reference material that will guide you through the steps to design, deploy, and configure MOM within your environment. You learn how to tune your MOM environment and tackle common challenges, such as managing your Microsoft operating systems, directory services, messaging platforms, and databases. Inside you will find comprehensive information on how to develop your own reports and management packs for your MOM environment as well as practical real-world examples, based on hands-on MOM experience. · Plan your MOM deployment · Architect MOM for performance, redundancy, and security · Install or upgrade to MOM 2005 · Back up important MOM components · Implement, troubleshoot, deploy, and manage management packs · Work with rules and tune them · Manage different aspects of your environment, including the Windows operating system, directory services, Exchange email, and SQL Server · Extend MOM using connectors and third-party management packs · Develop management packs, reports, and scripts · Prepare for the next version of Operations Manager CD–ROM includes · Microsoft’s MOM 2005 Resource Kit and MOM 2005 Sizer · MOM Agent Monitor · Management packs and scripts written or customized for this book · Live Links—more than 100 (clickable) hypertext links and references to materials and sites related to Operations Manager Contents About the Authors xxi Acknowledgments xxiii Introduction 1 Part I Operations Management Overview and Concepts Chapter 1 Operations Management Basics 7 Chapter 2 What’s New 41 Chapter 3 How Does It Work? 57 Part II Planning and Installation Chapter 4 Planning Your MOM Deployment 99 Chapter 5 Planning Complex Configurations 151 Chapter 6 Installing MOM 2005 173 Chapter 7 Upgrading to MOM 2005 211 Part III Deploying MOM Chapter 8 Post-Installation Tasks 237 Chapter 9 Installing and Configuring Agents 267 Chapter 10 Complex and High Performance Configurations 297 Chapter 11 Securing MOM 329 Part IV Administering MOM Chapter 12 Backup and Recovery 365 Chapter 13 Administering Management Packs 395 Chapter 14 Monitoring with MOM 423 Part V Managing with MOM Chapter 15 Managing the Operating System 487 Chapter 16 Managing Directory Services 527 Chapter 17 Managing Microsoft Messaging 565 Chapter 18 Database Management 595 Part VI Moving Beyond MOM 2005 Chapter 19 Interoperability 625 Chapter 20 Developing Management Packs 661 Chapter 21 Using and Developing Reports 719 Chapter 22 Using and Developing Scripts 777 Chapter 23 Touring Operations Manager 2007 825 Part VII Appendixes Appendix A MOM Internals 865 Appendix B Registry Settings 887 Appendix C Performance Counters 895 Appendix D Database Views 901 Appendix E Reference URLs 907 Appendix F On the CD 917 Index 919

Microsoft Operations Manager 2005 Unleashed

Greg Ramsey

Byron Holt

Jason Sandys

Marcus Oh

This is the comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.

System Center 2012 Configuration Manager (SCCM) Unleashed

Dan Andersen

Kenneth van Surksum

Panu Saukko

Since Microsoft introduced System Center 2012 Configuration Manager, it has released two sets of important changes and improvements: Service Pack 1 and R2. This comprehensive reference and technical guide focuses specifically on those enhancements. It offers 300+ pages of all-new “in the trenches” guidance for applying Configuration Manager 2012’s newest features to improve user and IT productivity across all corporate, consumer, and mobile devices. An authoring team of world-class System Center consultants thoroughly cover System Center integration with Microsoft Intune and its mobile device management capabilities. They fully address Microsoft’s increased support for cross-platform devices, enhanced profiles, changes to application management, operating system deployment, as well as improvements to performance, security, usability, and mobile device management. The essential follow-up to System Center 2012 R2 Configuration Manager Unleashed , this new supplement joins Sams’ market-leading series of books on Microsoft System Center. • Use ConfigMgr 2012 R2 with Windows Intune to deliver people-centric management to any user, any device, anywhere • Simplify BYOD registration and enrollment, and enable consistent access to corporate resources • Integrate new mobile device management capabilities into the Configuration Manager console without service packs, hot fixes, or major releases • Provision authentication certificates for managed devices via certificate profiles • Automate repetitive software- and device-related tasks with PowerShell cmdlets • Centrally control roaming profiles, certificates, Wi-Fi profiles, and VPN configuration • Configure User Data and Profiles to manage folder redirection, offline files/folders, and roaming profiles for Windows 8.x users • Enable users to access data in Virtual Desktop Infrastructure (VDI) environments • Manage devices running OS X, UNIX, Linux, Windows Phone 8, WinRT, iOS, and Android • Understand the new cross-platform agent introduced in ConfigMgr 2012 R2 • Automate Windows setup with OSD • Prepare for, configure, install, and verify successful installation of the Windows Intune connector role • Respond to emerging challenges in mobile device management

Supplement to System Center 2012 Configuration Manager (SCCM) Unleashed

System Center 2012 R2 Configuration Manager Unleashed

Charles Joy

Mark Gosson

Pete Zerger

The comprehensive reference and technical guide to implementing, integrating and using Microsoft System Center Opalis Integration Server 6.3 • •Covers everything IT professionals need to know about Opalis architecture, installation, policy, foundation objects, the SDK, and much more •Includes extensive practical guidance on orchestrating with System Center and third party products through integration packs. •By an expert team that includes the leaders of many of the world's largest Opalis implementations. Using Microsoft's new Opalis IT process automation software, IT organizations can dramatically reduce operational costs and improve efficiency by replacing resource-intensive, error-prone manual activities with standardized, automated processes. Microsoft doesn't sell Opalis as a separately licensed product: thousands of customers who've licensed Microsoft System Center with SMSE/D already have the rights to use it. They simply have to learn how. System Center Opalis Integration Server 6.3 Unleashed will help them do so. This book's expert author team offers start-to-finish, step-by-step coverage of implementing key Opalis 6.3 features for maximum business value. Drawing on their extensive experience, they bring together coverage of related topics and techniques in ways that enable IT professionals to deploy Opalis more quickly and apply it more successfully. The authors begin with a high-level overview of Opalis 6.3 and the potential value it offers to IT organizations. Next, it guides readers through architecture, installation, policy basics and design, foundation objects and integration packs, the SDK, and best practices based on real-world implementations.

System Center Opalis Integration Server 6.3 Unleashed

Samuel Erskine

Kurt Van Hoecke

Steve Buchanan

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager

System Center 2012 Service Manager Unleashed

This book is your most complete source for in-depth information about Microsoft System Center Configuration Manager 2007! System Center Configuration Manager 2007 Unleashed is a comprehensive guide to System Center Configuration Manager (ConfigMgr) 2007. ConfigMgr 2007 helps you manage servers and desktops, integrates SMS 2003 “feature pack” functionality, and adds new capabilities. It enables you to assess, deploy, and update servers, clients, and devices across physical, virtual, distributed, and mobile environments, including clients that connect only over the Internet. This book guides you through designing, deploying, and configuring ConfigMgr 2007 with detailed information on topics such as capacity planning, security, site design and hierarchy planning, server placement, discovery, native mode, and using Windows Server 2008. You will learn how to tackle challenges such as setting up DCM and OSD, customizing inventory, creating queries and using query results, and configuring asset intelligence. Detailed information on how to… • Understand how ConfigMgr works • Plan your ConfigMgr deployment • Manage Windows Management Instrumentation (WMI) • Architect for performance • Install or migrate to ConfigMgr 2007 with Windows 2003 or Windows 2008 • Discover and manage clients • Create and distribute packages • Understand patch and compliance management • Create queries • Use reports • Deploy operating systems • Secure ConfigMgr 2007 • Perform site maintenance • Back up ConfigMgr components

System Center Configuration Manager (SCCM) 2007 Unleashed

Andy Dominey

The most complete and detailed information available on deploying, managing, and administering Microsoft's powerful network monitoring tool.

Kerrie Meyler

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