Sharon Boller

Laura Fletcher

Using Design Thinking to Create Learning Solutions That Work

From UX to LX

Grief is a strange thing; you’re crumbling, everything is crumbling, but you’re hyperaware. It’s as if everything is magnified, and you’re shrinking. ​I nod my head. Silence. In my ob-gyn’s office, I am rational and quiet, composed. I can hear my doctor explaining that the fetus’s heart has stopped beating. The “fetus.” My baby . . . my fourth baby. The words seem to be flowing in slow motion. My husband, Clay, is arguing; insisting that we do another ultrasound. This can’t be happening again. But it is, and I know my doctor is speaking the truth. I felt the void weeks ago but was too afraid to acknowledge it. Now it’s slapping me in the face. It’s exploding in my chest. It’s seeping from me and drowning me. This is my third of four miscarriages. It’s the most traumatic, by far. It’s also the one that wakes me up. In 2021, Laura Fletcher founded Selah Fertility to address a deeply personal and deeply problematic occurrence in women’s care: the commonality of “unexplained” miscarriage and infertility. The Grace in Grief is her breathtakingly honest story of her struggles with multiple miscarriages and the eventual birth of her second daughter. Through this book and Selah, the author leaves no stone unturned in the pursuit of arming women with the insights and power they need to optimize their health and their fertility. Fletcher’s readers will find a strong, empathetic, and well-qualified author who has endured the depths of some of the most difficult experiences and emotions any woman can experience. This is a gifted author with a deeply moving story who will change women’s lives.

Healing and Hope after Miscarriage

The Grace in Grief

Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: • Get perspective. • Refine the problem. • Ideate and prototype. • Iterate (develop, test, pilot, and refine). • Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: • a strategy blueprint to uncover what a stakeholder is trying to solve • an empathy map to capture the learner’s thoughts, actions, motivators, and challenges • an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Creating Learning Journeys That Get Results

Design Thinking for Training and Development

Contains directions for several different craft projects, using inexpensive materials.

Laura Fletcher

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