James Taylor

Peter Fingar

Nathaniel Palmer

Wil van der Aalst

Scott Francis

Charles Webster

Mark Casey

Keith D. Swenson

Matthias Walter

Peter Whibley

Surendra Reddy

Dr Setrag Khoshafian

Larry Hawes

Vinay Mummigatti

Roy Altman

Joseph B. Lail

Rudiger Pryss

Stuart Chandler

David RR Webber

Dr Anne Rozinat

Mara Nikolaidou

Alberto Manuel

We are entering an entirely new phase of BPM – the era of “BPM Everywhere” or BPME. BPME represents the strategy for leveraging, not simply surviving but fully exploiting the wave of disruption facing every business over the next 5 years and beyond. Without question, one of the single most disruptive events in the last decade was the introduction of the smartphone. Consider for a moment how great of an impact this has had on the relationship between businesses and their customers. Not even the emergence of the Web and Internet-based “digital native” business models can compare with the level of intimacy now available with your customers. In the era of the Internet of Things where smart homes, appliances, cars, phones, virtually imaginable devices are all connected, BPM must, and will, be everywhere. As Peter Whibley discusses in “The Internet of Things Will Be Invisible,” by 2025 there are expected to be more than 26 billion or more connected devices. In the chapter “Digital Prescriptive Maintenance: Disrupting Manufacturing through IoT, Big Data, and Dynamic Case Management,” Dr. Setrag Khoshafian introduces the “4 Vs” of “thing” data, specifically “Volume, Velocity, Variety and Value.” From monitors and remote sensors, to appliances and vehicles, to tens of billions of other “things,” connected devices are generating meaningful and informative data that would easily overwhelm any human being, but collectively they present critical context about processes and the state of operations. “Big Data” has never been so large, nor presented such an acute role within enterprises and the processes that drive them. BPME as well as traditional BPM methods can already be found at the center of this. Its role will grow exponentially. Emergent factors such as process mining (see chapter “Mining the Swarm” by Keith Swenson, et al.) will be critical for uncovering engagement patterns and the need for process management platforms to coordinate interaction and control of smart devices. It is intelligent BPM that is expanding the window of what can be automated, by enabling adaptable automation. The mobile strategies in far too many organizations seem to be the building of apps that presume that customers will use their smartphones like mini laptops. This avoids the fact that we now have a level of intimacy with our customer we've never had before. As discussed in the chapter “BPM to Go – Supporting Business Processes in a Mobile and Sensing World,” our customers are carrying around a device that offers a range of capabilities unlike any laptop. A smartphone produces volumes of meaningful data about our customers (think about the “4Vs”) and is able to interact with that customer in ways that a laptop never can. The growing ubiquity of connectivity always within reach combined with new services and capabilities such as mobile banking is a key part of driving constantly-changing expectations. Yet digital disruption is not limited to mobile devices, and is in fact disrupting everywhere BPM is otherwise found, and why BPM everywhere is becoming the new normal.

Internet of Things, Process of Everything

BPM Everywhere

Your past, your present, and your perceptions of the future are a powerful part of your life. What do you do with your past? How do you view your personal future? What impact does that view of the future have on you right this moment? Do you have any control over where your life goes from here, or are you simply a pawn in a great chess game?Avoiding the temptation to provide a simple self-help recipe or to ignore the dark and serious issues of life, Forward Story leads readers to a challenging reflection on meaning, purpose, and the future. This book equips you to take action and to be purposeful in the way you live. Rather than telling you how to live, Forward Story requires that you actually be the author of your own story. If you want to live a life in harmony with your values, purpose, and ambition, this book provides what you need in order to write the future you desire.Endorsements:"e;Forward Story is a compilation, with interesting storytelling, of everything I have learned about life, success, and failure in my eighty-three years. Casey has done a marvelous job of writing down in an orderly manner what I wished I could have heard when I was twenty years of age-and thereby could have avoided most of the pitfalls I experienced."e; Bill Martin, VP, Texas Instruments"e;Forward Story includes abundant anecdotal and historical narrative to illustrate and clarify the concepts of writing one's personal Forward Story. Casey relies on his ability to guide, persuade, and motivate others to a higher level of achievement, to successful accomplishment, and to the satisfaction of a job well-done. Read the book! Take the advice! Follow the steps in writing your own Forward Story. You will be glad you did!"e; Jimmy Creel, Ed.D., Assistant Professor, Lamar University"e;For every dramatic performance, every achievement, every success, there's a story behind the story. It's called the backstory. Mark Casey writes the more important chapter, the Forward Story. This is a guide to help you achieve that success, to realize your performance, and to live your dream. Pulling from his own goal-oriented successes, and inspired by the achieved dreams from science, literature, public service, and sports, Mark provides a practical handbook to help you write your future and live the life you have yet to imagine."e; Thomas Graham, President and CEO, Crosswind Communications, LLC"e;I enjoyed three consecutive careers as a preacher, lawyer, and corporate senior executive, so I have had my share of transitional moments. As I was preparing to retire several years ago, Mark shared the concept of this book with me. My wife and I wrote our Forward Story for the first two years of retirement, and what a positive difference that made! Mark's book is a refreshing reminder of what it takes to successfully maneuver through the ambiguities of life's constant flux. Whatever your age and whatever changes you are facing, take the time to read and ponder this book."e; James W. Poppell, former Executive VP (Retired), NextEra Energy, Inc.

Forward Story

Mark Casey

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