Harvard Business Review

Amy Gallo

Mark Gerzon

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

Dealing with Difficult People

Shows how Americans can restore the nation's greatness and describes how transpartisan activists all over the United States are finding common ground on some of the most divisive and difficult issues Americans face today.

How We Can Bridge the Partisan Divide

The Reunited States of America

turning your crisis into a quest

Listening to midlife

Argues that organisations need mediators, rather than divisive dictators, and outlines the 8 powerful skills required for cross-border leadership.

How Successful Leaders Transform Differences Into Opportunities

Leading Through Conflict

We are all aware of the number of global problems that need to be solved in order to save the future of the world: financial crises, the environment and terrorism, to name a few. But as the author of this stimulating and practical book makes clear, it is not enough for us to wait for governments and international companies to sort things out. We all have to realise our global common ground amidst differences everywhere in our lives, both at home and at work, locally and abroad. At the moment we are putting forward piecemeal solutions to global issues when we really need to start seeing ourselves as citizens of the world if we are to effect real change. The author, Mark Gerzon, is perfectly placed to explain this important new step which he believes we all need to take. He travels the globe lecturing, consulting and training, with clients ranging from Chinese and American politicians to leaders of the world's top think tanks, encouraging them to work together and to sharpen four key skills: witnessing, learning, connecting and partnering. Only when we have all truly become 'global citizens' does he believe we will become fully-fledged members of the human race, and start to solve the many crises facing our world.

How our vision of the world is outdated, and what we can do about it

Global Citizens

Outlines the opposing political viewpoints that have divided and polarized the American people and discusses the need to find common ground for moving beyond these viewpoints and forming a new patriotism

Six Belief Systems Struggling for America's Soul

A House Divided

Tony Schwartz

Holly Weeks

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Mark Gerzon

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