Mark Hurst

More than a quick fix or another "how-to" guide, the book offers an entirely new way of attaining productivity that users at any level of expertise can put into action right away. This is "bit literacy," a method for working more productively in the digital age, with less stress.

Productivity in the Age of Information and E-mail Overload

Bit Literacy

Phil Terry

Why do companies so often fail to give customers what they want? "Customers Included" provides a roadmap for any executive or entrepreneur who wants to create better products and services. Using real-world case studies - from Apple, Netflix, and Walmart to an African hand pump, a New York City park, and the B-17 bomber - the book clearly explains why including the customer is an essential ingredient of success for any team, company, or organization. Coauthors Mark Hurst and Phil Terry, pioneers in the field of customer experience, provide practical tips for a strategic, customer-inclusive approach that generates results.

Customers Included: How to Transform Products, Companies, and the World - With a Single Step

Why do companies so often fail to give customers what they want? "Customers Included" provides a roadmap for any executive or entrepreneur who wants to create better products and services. Using real-world case studies-from Apple, Google, Netflix, and Walmart to an African hand pump, a New York City park, and the B-17 bomber-the book clearly explains why including the customer is an essential ingredient of success for any team, company, or organization. Mark Hurst, a pioneer in the field of customer experience, provides practical tips for a strategic, customer-inclusive approach that generates results.

How to Transform Products, Companies, and the World - With a Single Step (Second Edition)

Customers Included

Lies Never Die

They say the Dead don't tell tales, but it depends on who's doing the listening......Ever since Sophie Lydon was a little girl she's been able to speak with the dead, a gift she inherited from her late mother and grandmother. Now it's just Sophie and her dad, looking after her uncle and the family funeral business. She tries to carry on her mother's work, the tradition of guiding lost souls into the afterlife, but it's hard and sometimes scary without her mother's guidance.And the latest crop of arrivals in the mortuary have something new to say, bringing her disturbing messages from the place between living and dying, the vast hinterland across which all souls must walk. The Long View.A killer has been awoken in the town of High Towers, where Sophie lives. A killer with links to Sophie's past, a killer known to the voice of The Long View.And it's coming for Sophie......Welcome to THE LONG VIEW, a new tale of supernatural terror that will chill your blood....

The Long View

In the latter half of the 20th century, a number of dissidents engaged in a series of campaigns against the Soviet authorities and as a result were subjected to an array of cruel and violent punishments. A collection of like-minded activists in Britain campaigned on their behalf, and formed a variety of organizations to publicise their plight. British Human Rights Organizations and Soviet Dissent, 1965-1985 examines the efforts of these activists, exploring how influential their activism was in shaping the wider public awareness of Soviet human rights violations in the context of the Cold War. Mark Hurst explores the British response to Soviet human rights violation, drawing on extensive archival work and interviews with key individuals from the period. This book examines the network of human rights activists in Britain, and demonstrates that in order to be fully understood, the Soviet dissident movement needs to be considered in an international context.

Mark Hurst

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