Mary C. Lacity

Horst Treiblmaier

In this book, leading practitioners and academics provide comprehensive coverage and novel insights into blockchains and the token economy. Real world case studies from a wide range of industries provide practical examples of blockchain-based tokens for real estate, logistics, insurance, recruitment, collectibles, reservations, metaverses, and more. The cases show how tokens provide an innovative way to create and transfer value without relying on traditional intermediaries. Readers will better understand the business and social benefits of tokenization, but also its challenges. Chapter 3 is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Theory and Practice

Blockchains and the Token Economy

Leslie P. Willcocks

Chris Sauer

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Outsourcing and Offshoring Business Services

Andrew Craig

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa. The results are divided into three sub-studies. The first study of country comparison shows South Africa, with centres and offerings in Cape Town, Durban and Johannesburg, to be a cost-competitive, highly attractive destination in specific segments – voice, complex BPO, ITO, KPO and LPO - especially to UK and English speaking geographies with cultural affinities. The second study reviews research on South Africa and interviewed clients on their captive, partnering and outsourcing experiences in South Africa. The third study we examined in detail into seven cases - British Gas, Amazon, iiNet , Capita, CCI, radiant.law, and BP. The book concludes with challenges for South Africa.

Becoming Strategic in the Global Marketplace

South Africa's BPO Service Advantage

Steven C. Lupien

Our book explains the movement to establish online trust through the decentralization of value, identity, and data ownership. This movement is part of ‘Web 3.0’, the idea that individuals rather than institutions will control and benefit from online social and economic activities. Blockchain technologies are the digital infrastructure for Web 3.0. While there are many books on blockchains, crypto, and digital assets, we focus on blockchain applications for Web 3.0. Our target audience is students, professionals, and managers who want to learn about the overall Web 3.0 landscape—the investments, the size of markets, major players, and the global reach—as well as the economic and social value of applications. We present applications that use Web 3.0 technologies to unlock value in DeFi, NFTs, supply chains, media, identity, credentials, metaverses, and more. Readers will learn about the underlying technologies, the maturity of Web 3.0 today, and the future of the space from thought-leaders. This textbook is used by undergraduate and graduate Blockchain Fundamentals courses at the University of Arkansas, the University of Wyoming, and other universities around the world. Professors interested in adopting this book for instructional purposes are welcome to contact the authors for supporting instructional materials.

Blockchain Fundamentals for Web 3.0

In this book, leading practitioners and academics provide comprehensive coverage and novel insights into blockchains and the token economy. Real world case studies from a wide range of industries provide practical examples of blockchain-based tokens for real estate, logistics, insurance, recruitment, collectibles, reservations, metaverses, and more. The cases show how tokens provide an innovative way to create and transfer value without relying on traditional intermediaries. Readers will better understand the business and social benefits of tokenization, but also its challenges. Chapter 3 and Chapter 8 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.

Rethinking ITO, BPO and Cloud Services

Advanced Outsourcing Practice

A. Craig

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

South Africa’s BPO Service Advantage

While there are many books on blockchains, this guide focuses on blockchain applications for business. The target audience is business students, professionals, and managers who want to learn about the overall blockchain landscape -- the investments, the size of markets, major players and the global reach -- as well as the potential business value of blockchain applications and the challenges that must be overcome to achieve that value. We present use cases and derive action principles for building enterprise blockchain capabilities. Readers will learn enough about the underlying technologies to speak intelligently to technology experts in the space, as the guide also covers the blockchain protocols, code bases and provides a glossary of terms. We use this guide as the textbook for our undergraduate and graduate Blockchain Fundamentals course at the University of Arkansas. Other professors interested in adopting this guide for instructional purposes are welcome to contact the author for supporting instructional materials.

Mary C. Lacity

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