Matt Watkinson

When it comes to business, it's all too easy to lose sight of the big picture. After all, who hasn't met that manager who gets so obsessed with the product that they stop communicating with their team? Or who focusses so much on that month's bottom line that they ignore the long-term strategy? Or who tweaks one seemingly insignificant aspect of company policy, without realising the shockwaves it will send through the rest of the business? Matt Watkinson knows that it doesn't have to be that way. Organisations can only triumph when considered as an organic whole - and his unique system offers a refreshingly holistic approach. The Grid is a cluster of nine key factors which, considered together, increase your entire company's success. It incorporates every element of business, and shows how they interact: from those crucial little things like holding on to talent, right through to correctly identifying the wants and needs of your customer. Throughout, Watkinson offers compelling, easy-to-follow tips on how you can apply his technique to your own company, however big or small. In business, everything is inter-connected. The Grid is a game-changing system that ensures that your whole organisation thrives - because when you're running a company, it isn't enough to focus only on the small things.

The Decision-Making Tool for Every Business

The Grid

Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.

The Ten Principles Behind Great Customer Experiences

Csaba Konkoly

What separates the world's most successful entrepreneurs and business tycoons from the rest? It's not their superhuman intelligence. It's something more fundamental: they understand how to turn uncertainty to their advantage. We all know that the future is inherently unknowable, and yet we behave and plan as though it is. Once we truly understand the nature of uncertainty, though, we can take practical steps to make the most of the opportunities that come our way. In Mastering Uncertainty award-winning author Matt Watkinson and investor and entrepreneur Csaba Konkoly offer a masterclass on the workings of luck and probability. They show how to calculate when to make big bets and when to pull back. And they offer supremely practical advice on how we can improve our odds, whether through maximising our networks, learning how to read warning signs, or assessing where best to place our energies. The unforeseen always occurs. Mastering Uncertainty shows you how to prepare for it and make the best use of it.

How great founders, entrepreneurs and business leaders thrive in an unpredictable world

Mastering Uncertainty

LA MEJOR HERRAMIENTA PARA TOMAR TODO TIPO DE DECISIONES

Cuadricula

Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.

Matt Watkinson

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