Michael Nichols

Rowland Hayler

Strategies to turn your financial organisation into a lean, mean, results-generating machine Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision. Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders. Key features This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations Hayler and Nichols have applied the methods in this book at large companies, including American Express Includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch

Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business. The book also offers: Insights on process management, including identifying critical customer process metrics Guidelines to improve customer satisfaction by identifying customer-seen failures Ways to enhance overall business improvement strategy Insights on how future SSPM developments can address modern business challenges

What is Six Sigma Process Management?

Elephants are among the earths most sentient beings. They remember, they experience grief and joy, fear and love. Indeed, as our knowledge of these extraordinary creatures increases, the more they transcend all preconceptions of animal behavior. Michael Nick Nichols, longtime photographer for National Geographic as well as the magazines editor-at-large for photography, has been working with African elephants for more than twenty years. In Earth to Sky he tells their story through poignant images that bring us directly into their habitatslush forests and open savannas, or stark landscapes ravaged by human interventionto observe the animals daily engagements and activities. Nicholss photographs are accompanied here by the words of such celebrated figures in the field of conservation as Iain Douglas-Hamilton, J. Michael Fay, Peter Matthiessen, Cynthia Moss, David Quammen, and many others. In addition, Nichols engages us in his photographic journey with personal and informative introductions to each of the books four chaptersexploring life in the wild, the ivory trade, family interactions, and programs for orphaned elephants. The survival of elephants is under dire threat from humankind, most immediately from the market for ivory. More than twenty-five thousand elephants are slaughtered each year, and their ivory is sold at astronomically high prices to countries such as China, Japan, the Philippines, and Singapore. African elephant refuges are under siege; many park rangers have been murdered in the fray. The misuse of elephants ivory as a commodity has to stopbut, as Nichols makes clear, the issue must be addressed with a full and empathetic understanding of the poverty and corruption that persist in the countries where elephants roam. In Earth to Sky Nichols demonstrates that the world needs elephants, and insists that we do all we can to protect their spaces and their lives. Sadly, most signs point to a tragic conclusion for these wise and emotionally complex creatures. This book is an urgent call for us to bring that process to a halt, while we still can.

Among Africa's Elephants, a Species in Crisis

Earth to Sky

George B. Schaller

Nan Richardson

In beautiful yet eerily disturbing color photographs, the "Indiana Jones" of photography records the struggle for survival of the gorillas of the Virunga Mountains, the land they inhabit, and the Rwandan people whose destiny they share.

Struggle for Survival in the Virungas

Gorilla

If you're like the average business person, you want to be less stressed and more productive in your work. And you need help! Creating Your Business Vision provides a simple, step-by-step guide to bring about dramatic improvements in your work, your team, and your organization. Whether you're an author, coach, consultant, corporate executive, creative, doctor, entrepreneur, nonprofit leader, lawyer, pastor, or professor, developing a vision for your work will finally give you the clarity and focus you've been looking for and give you the freedom to do what only you can do. Most organizations have a vision statement somewhere in a file or on a conference room wall. Yet, unfortunately, these vision statements seldom serve as an energizing guide toward exponential growth and remarkable success for the organization. A vision is energizing. It's enlivening. Vision is the guiding motivation for all great human efforts. My problem was not vision - I didn't understand how to get focused and stay focused on the vision. I was not communicating vision effectively. To address these challenges, I developed a tool to help me think through and write out my vision. My experience a business vision was transformational. Realizing the importance and potential of the business vision tool for leaders in diverse markets, I compiled my experiences and the process into this simple, step-by-step guide. In reality, Creating Your Business Vision is less a book and more a career planning experience. I intentionally made it short so you could read it in one sitting. In the book, I will coach you through: 1. The story of a struggling leader and how to find clarity on what matters most in your work. 2. The basics of vision and how to create a career, position, team, or organizational vision. 3. A four-step process for identifying where you are NOW, and how to get from there to where you want to be. 4. A step-by-step process for leading your team through vision development 5. Planning templates, Word documents, and PDF documents that will make it easier for you to create your plan and keep it up-to-date. You can do it! I now have greater clarity and purpose in my work than ever before. And I'm able to create very specific plans to move toward the enormous goals of my vision - daily, weekly, quarterly. Creating my business vision the best business decision I've ever made. And it will be for you too! Praise for Creating Your Business Vision: "All my life I have worked for others and their vision statements. Michael's book helped me understand how important it is to have my own vision statement." - Eloise Williams "Michael's writing is vivid and simple to follow." - Steve Banhegyi "Very informative and insightful!" - Haven Hawk, Executive Coach "Creating Your Business Vision helped me to improve my team. It was a great help!" - Gracie Caasi

Michael Nichols

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