Gerhard Satzger

Niklas Kühl

Mohamed Zaki

Lia Patrício

Peter Hottum

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

Exploring Service Science

In the new millennium, the three young men, Mohsen, Adel and Moustafa enter the intelligence work at a difficult moment in the history of their country, Egypt, where the meaning of nationalism and affiliation differs, this situation has a reflect on their mission and their action, everyone acts as inside of good and evil and according to his view of events. What will be the fate of each of them?. Who of them will reach the door of truth? And what will happen to him there?. Who will triumph in love? Leila, the delicate and the innocent girl like the Virgin Or Rachel, who is flowing femininity and exciting, and no one can resist she.

Mohamed Zaki

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