Mohan Thite

Michael J. Kavanagh

HRIS overcomes the cross-disciplinary challenge in teaching the course by drawing on the expertise of leaders in HR and IT/IS fields. Human resource information systems (HRIS) has become a crucial area of attention for management professionals. A major challenge in teaching the course is its cross-disciplinary nature. HR students find it difficult to grasp the IT/IS side of the subject and vice versa. To overcome the technical nature of most of the books in the market Human Resource Information Systems has a balanced approach in dealing with HR and IT/IS issues by drawing from experts in both areas. Rather than depending on expensive commercial software products to demonstrate the applications of HRIS, this book uses case studies at the end of most chapters to facilitate discussions and link them to managerial and technical problems in HRIS.

Basics, Applications, and Future Directions

Human Resource Information Systems

Bob Russell

India, often referred to as the ‘electronic housekeeper of the world’, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders’ perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia. This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.

Managing Human Resources in Indian Business Process Outsourcing Industry

The Next Available Operator

"Will help those committed to learning how to embed knowledge through HR systems and it will help those committed to HR to recognize and deliver knowledge as the outcome of their work." - cover.

Mohan Thite

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