Pascal Bornet

TESTIMONIALS “One of the most important books of our times!” – Bernard Marr “An essential reading for anybody who cares about the future of work” – Arianna Huffington "This insightful and practical guidebook is instrumental for success in the Fourth Industrial Revolution” – Klaus Schwab, founder of the World Economic Forum “An insightful exploration of Intelligent Automation” – Dr. Kai-Fu Lee, Author of NYT Bestseller "AI Superpowers" “This field guide is essential reading” – Gartner “Masterful insight, this book is more relevant than ever” – HFS “This book needed to be written” – Forrester ABOUT THE BOOK This is the first book on Intelligent Automation (IA). Also called Hyperautomation, it is one of the most recent trends in the field of artificial intelligence. IA is a cutting-edge combination of methods and technologies, involving people, organizations, machine learning, low-code platforms, robotic process automation (RPA), and more. This book is for everyone – whether you are an experienced practitioner, new to the topic, or simply interested in what the future holds for enterprises, work, life, and society as a whole. Key content of the book: > What is Intelligent Automation (IA)? Why has the use of IA been expanding so rapidly? What are the benefits it unleashes for employees, companies, customers, and society? > How have leading organizations been able to harness the full potential of IA, at scale, and generate massive efficiency gains in the range of 20 to 60%? > How can IA save 10+ million lives per year, triple our global budget for education, eliminate hunger, help protect our planet, or increase the resilience of society to pandemics and crises? What you will get from this book: > Get the lessons learned from 100+ IA transformation successes (and failures) > Benefit from the largest publicly available library of 500+ IA use cases by industry and by business function > Gain access to insights garnered from 200+ IA industry experts Read more about this book: www.intelligentautomationbook.com and get it on Amazon: https://www.amazon.fr/dp/B08KFLY51Y WHY THIS BOOK? While many books have been published on AI, machine learning, or robotics, a comprehensive reference guidebook had never yet been written on the topic of IA. Also, it seemed essential to us to work towards establishing IA as a field, with its own frameworks, use cases, methods, and critical success factors. ABOUT THE AUTHORS Pascal Bornet is a recognized global expert, thought leader, and pioneer in the field of intelligent automation (IA). He founded and led the IA practices for Mckinsey & Company and Ernst & Young (EY), where he drove hundreds of IA transformations across industries. Bornet is a member of the Forbes Technology Council, and he was awarded Global Top Voice in Technology 2019. lan Barkin is Chief Strategy & Marketing Officer at SYKES. He is a globally recognized thought leader and veteran in the IA space. Barkin co-founded Symphony Ventures, a pure-play IA consulting company providing cutting-edge services across all sectors. In 2018, the company was acquired for US$69 million by SYKES, a NASDAQ-listed global leader. Dr. Jochen Wirtz is Vice-Dean MBA Programmes at the National University of Singapore Business School, and Professor of Marketing. He is a well-known and highly acclaimed author with more than 20 books published, including "Services Marketing - People, Technology, Strategy". His research has been published in over 100 academic journal articles, and he received over 40 awards.

Learn how to harness Artificial Intelligence to boost business & make our world more human

INTELLIGENT AUTOMATION

AI and automation are reshaping our world at an unprecedented speed, making traditional skills obsolete and opening new doors of opportunity. Those who adapt and develop unique, irreplaceable abilities will thrive. What is your plan to remain indispensable, protect your business, and safeguard your humanity in this AI-driven world? Pascal Bornet—award-winning AI expert, former McKinsey executive, and Top Voice in Technology with over 1 million LinkedIn followers—draws on 20 years of pioneering research to introduce the Three Competencies of the Future. These crucial abilities unlock the secrets of thriving in an AI-driven world while amplifying our uniquely human qualities. In this book, you will discover practical strategies to: Better understand AI, where it’s going, and what you need to look out for to survive and thrive. Avoid falling into the "AI Obesity" trap and its devastating consequences for you and your business. Elevate your career by learning how to leverage AI to your advantage and not lose your job to automation. Master the "Humics"—uniquely human abilities that AI can NEVER replicate—to create powerful human-AI synergies for you and your company. Scale your business into a powerhouse of efficiency, innovation, and trust. Whether you're future-proofing your career, steering your organization through disruption, or preparing your children for tomorrow, IRREPLACEABLE offers a universal and comprehensive framework. AI is not the destination; it's the vehicle that takes us to a more human future. This book is your GPS. Stand out. Become IRREPLACEABLE.

The Art of Standing Out in the Age of Artificial Intelligence

IRREPLACEABLE

Jochen Wirtz

Thomas H. Davenport

A practical, non-technical guide for business leaders, entrepreneurs, and curious minds"Agents are (...) bringing about the biggest revolution in computing since we went from typing commands to tapping on icons." - Bill Gates"AI agents will become the primary way we interact with computers in the future." - Satya Nadella"The age of agentic AI is here"- Jensen Huang In a world where ChatGPT took us by storm, a far more powerful revolution is unfolding: AI Agents. Like Jarvis in Iron Man or Samantha in Her, these intelligent systems can execute actions, learn from experience, and orchestrate digital interactions with minimal human supervision. They promise to redefine business and society. However, behind the excitement lies a crucial reality: a significant gap between promise and reality. This comprehensive guide on agentic AI cuts through the hype and offers a clear, jargon-free strategic roadmap to understanding and applying this technology. The authors bring a rare perspective, having implemented agentic AI across diverse organizations-from global enterprises to agile startups-witnessing both remarkable successes and sobering failures. Through illuminating case studies and hands-on experiments, the authors reveal: A step-by-step method for identifying high-value agentic opportunities and building impactful agents in your business, work, and personal life The secrets behind today's most successful agentic transformations at scale: cutting costs by over 25% while boosting customer satisfaction by over 40% Approaches to seize the new opportunities of the Agent Economy-new business models, Agentic-driven startups, rapid scaling, and game-changing revenue opportunities. Hands-on guidance to navigate common pitfalls such as workflow integration, error handling, data quality, agent control, and user adoption The new mindset and skills required to lead effectively in a world where humans and AI agents need to work seamlessly together The profound impact of agentic AI on society, employment, education, and our personal lives AI agents create what the authors call "compounding intelligence advantages"-the more they're used, the smarter they become, creating an accelerating gap between early adopters and laggards. Hence, those who understand and leverage AI agents today will define the next business era. The question isn't whether AI agents will transform your industry-it's how you will lead that change. Every revolution demands foresight and responsibility. This book challenges you to not just adopt agentic AI, but to shape it with purpose and integrity.

Pascal Bornet

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