Ron Person

Learn to maintain and update scorecards and dashboards with Excel Balanced Scorecards and operational dashboards measure organizational performance and Microsoft Excel is the tool used worldwide to create these scorecards and dashboards. This book covers time-proven step-by-step processes on how to guide executive teams and managers in creating scorecards and dashboards. It then shows Excel developers how to create those scorecards and dashboards. This is the only book that converts theory into practice. The author addresses the people and processes you need to identify strategy and operational metrics and then implement them in dashboards in three versions of Excel. You'll learn how balanced scorecards help organizations translate strategy into action and the ways that performance dashboards enable managers monitor operations. Covers Excel 2010 back to Excel 2003 Shows how to develop consensus on strategy and operational plans with the executive teams Details steps in creating tactical action plans Gives step-by-step guidance in creating the most powerful management dashboards Puts over ten years of experience in one book Balanced Scorecards & Operational Dashboards with Microsoft Excel, Second Edition is the ultimate resource for enhancing your strategic and operational performance.

Balanced Scorecards and Operational Dashboards with Microsoft Excel

Christopher Nash

Lars Birkholm Petersen

Connect and engage across channels with the new customers Connect is the ultimate marketing guide to becoming more relevant, effective, and successful within the new marketplace. Written by a team of marketing experts serving Fortune 500 brands, this book outlines the massive paradigm shift currently taking place within the industry, and provides the insight and perspective marketers need to stay on board. Readers will find guidance toward reaching a customer base that sees marketers as an unnecessary annoyance, and strategies for engaging those customers at touch points throughout the customer lifecycle. The book's scope encompasses both digital and real-life avenues, discussing the new ways of thinking and the new tools and processes that allow marketers to function in the new era where digital customer experiences are increasingly important. Marketing is undergoing a revolution to rival the impact of Gutenberg's printing press. Customers are in control, with more choice and more access than ever before, and they refuse to be "sold to" or "managed." Many marketing professionals are flailing for a new strategy while the winners are clearly jumping ahead – Connect takes readers inside the winners' world to learn the approach that's engaging the new consumer. Discover the technology and processes that allow marketers to remain relevant Craft a personal, relevant, and accessible customer journey that engages the connected customer Keep in touch throughout the customer's life cycle, both online and offline Link digital goals and metrics to business objectives for a more relevant strategy Smart marketers have moved to a higher level that achieves business objectives while increasing relevance to the customer. Connect provides readers a roadmap to this new approach, and the tools that make it work.

How to Use Data and Experience Marketing to Create Lifetime Customers

Connect

Learn to maintain and update scorecards and dashboards withExcel Balanced Scorecards and operational dashboards measureorganizational performance and Microsoft Excel is the tool usedworldwide to create these scorecards and dashboards. This bookcovers time-proven step-by-step processes on how to guide executiveteams and managers in creating scorecards and dashboards. It thenshows Excel developers how to create those scorecards anddashboards. This is the only book that converts theory intopractice. The author addresses the people and processes you need toidentify strategy and operational metrics and then implement themin dashboards in three versions of Excel. You'll learn how balancedscorecards help organizations translate strategy into action andthe ways that performance dashboards enable managers monitoroperations. Covers Excel 2010 back to Excel 2003 Shows how to develop consensus on strategy and operationalplans with the executive teams Details steps in creating tactical action plans Gives step-by-step guidance in creating the most powerfulmanagement dashboards Puts over ten years of experience in one book Balanced Scorecards & Operational Dashboards withMicrosoft Excel, Second Edition is the ultimate resource forenhancing your strategic and operational performance.

Accomplished users will enjoy this complete reference to the best-selling Windows Spreadsheet. The extensive index helps readers find information quickly along with cross-indexing that shows how Excel features relate and work together. Expected to work seamlessly with the Internet, this edition is complete with special coverage of Internet enabling features. -- Includes sections on Techniques from the Pros and Integrating Excel with other Microsoft Office applications -- Discusses everyday worksheet tasks, then guides the reader through managing lists and databases -- Provides helpful chapters on VBA and using Excel on a network

Using Microsoft Excel 97

Version 5.0 for Windows; IBM & compatibles; all user levels.

Using Excel Version 5 for Windows

Rob Tidrow

Rick Winter

A comprehensive reference to Word and Excel covers the intermediate and advanced features of each program with a brief introduction to the basics of Office 97. Original. (Intermediate)

Ron Person

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