Sarah Cook

Beryl Graham

Redefining curatorial practice for those working with new kinds of art.

Art After New Media

Rethinking Curating

Conversations with Curators

A Brief History of Curating New Media Art

Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance.

How to Develop Exceptional Results Through Coaching

Coaching for High Performance

Terry Gillen

Be ready to respond to customer service moments of truth by ensuring that customer service staff have the core skills they need. These 20 ready-to-use training workshops include detailed trainers notes,slides, and handouts. All materials are fully reproducible.

20 Training Workshops for Customer Service

Cook uses case studies to demonstrate how engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement and increase staff participation.

Better Business Performance Through Staff Satisfaction

The Essential Guide to Employee Engagement

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

How to Create an Effective Customer Focus

Customer Care Excellence

Inspired by the viral TikTok trend #TortillaChallenge, this cookbook is packed with 60 quick, easy and delicious wrap recipes that you can make for breakfast, lunch or dinner. The concept is simple: you cut a slit in a tortilla and then top each quadrant with a different ingredient, then, you fold the tortilla over on itself and toast it, fry it or just eat it as is! There's never been a simpler way of creating a tasty, nutritious meal in a matter of minutes. Whether you're looking for a filling breakfast, lunch to go, or quick fix dinner; this book has you covered. With each recipe accompanied by a photo, chapters include: BRILLIANT BREAKFAST & BRUNCH EVERYDAY FAVOURITES LOVE YOUR LEFTOVERS EASY CHEESY SWEET TREATS

The Tortilla Cookbook

Building a High-Performance Team is intended to provide IT managers with informative and practical advice and tips on how to create a high-performance team.

Proven Techniques for Effective Team Working

Building a High Performance Team

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organisation all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a compliant, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.

Creating Customer Loyalty through Service Recovery

Complaint Management Excellence

SLURP. ZING. BANG. Take your noodles to the next level with these 60 simple yet mouth-watering recipes. With dishes covering every type of noodle you can buy, easy swaps to help use the packets you already have, and 5-minute dressings and toppings to bring the recipes you already make to life - there's never been a better time to get cooking. From store-cupboard time-savers to treat-yourself showstoppers, there's a noodle dish for your every mood and occasion. Discover your new go-to dish with recipes covering: - SUPER EASY 10-MINUTE FIXES - FRESH SALADS - SIZZLING STIR FRIES - SOULFUL SOUPS - COMFORTING CURRIES - PIMP TO THE MAX SPECIALS

Pimp Your Noodles

SLURP. ZING. BANG. Take your noodles to the next level with these 60 simple yet mouth-watering recipes. With dishes covering every type of noodle you can buy, easy swaps to help use the packets you already have, and 5-minute dressings and toppings to bring the recipes you already make to life - there's never been a better time to get cooking. From store-cupboard time-savers to treat-yourself showstoppers, there's a noodle dish for your every mood and occasion. Discover your new go-to dish with recipes covering: · SUPER EASY 10-MINUTE FIXES · FRESH SALADS · SIZZLING STIR FRIES · SOULFUL SOUPS · COMFORTING CURRIES · PIMP TO THE MAX SPECIALS

Naila Kabeer

This book has contributions based on primary research in several countries in the Asia region. They provide fresh insights into the inter-related problems of poverty, vulnerability and social exclusion as well as into efforts to address these problems.

Asian Perspectives

Social Protection as Development Policy

Unplanned absence from work could cost the UK economy as much as GBP12 billion a year. This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required.

A Pocket Guide

Coping with Unplanned Absences

This study is the first comprehensive analysis of its kind. It examines the Communist Party’s evolving religious controls and citizens’ responses to them, focusing on seven religious groups that account for 350 million believers: Chinese Buddhism, Taoism, Catholicism, Protestantism, Islam, Tibetan Buddhism, and Falun Gong.

Religious Revival, Repression, and Resistance under Xi Jinping

The Battle for China's Spirit

For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen - with as little as 10 minutes spent preparing a dish at the beginning of the day, you can enjoy delicious food a few hours later without slaving away at a hot stove. That's why the trusted experts at Good Food magazine, the UK's best-selling cookery magazine, have put together this essential guide to making the most of your slow cooker. With recipes for comfort food favourites like curries, chillis, soups and puddings, through to fresh ideas for meaty stews, braised fish and melt-in-the-mouth vegetarian meals, there is a slow-cooked meal to suit every taste and occasion. Accompanied throughout with full-colour photographs and a nutritional breakdown of every recipe, this collection of Good Food's favourite triple-tested slow cooker recipes will work first time, every time. A blend of timeless classics, clever twists and irresistible flavours, Slow Cooker Favourites is packed with recipe ideas for a whole host of mouth-watering treats.

Slow Cooker Favourites

Exploring the Mother/daughter Motif in Dorothy Allison's Bastard Out of Carolina

A slow cooker allows you to create mouth-watering dishes that can be cooked overnight or while you're at work so that you can enjoy your meal as soon as you enter the door. With only a short amount of preparation, using a slow-cooker removes the rush of the weeknight dinners or the stress of entertaining and leaves you with delicious casseroles, soups, curries and puddings that are ready when you want them. Good Food: More Slow Cooker Favourites is packed with new recipes for all occasions, whether hearty family food, delicious dinner party dishes or tasty treats. Triple-tested by the experts at Good Food and including colour photography for each recipe, More Slow Cooker Favourites is guaranteed to provide you with both reliable and sensational recipes every time.

More Slow Cooker Favourites

For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen - with as little as 10 minutes spent preparing a dish at the beginning of the day, you can enjoy delicious food a few hours later without slaving away at a hot stove. That's why the trusted experts at Good Food magazine, the UK's best-selling cookery magazine, have put together this essential guide to making the most of your slow cooker. With recipes for comfort food favourites like curries, chillis, soups and puddings, through to fresh ideas for meaty stews, braised fish and melt-in-the-mouth vegetarian meals, there is a slow-cooked meal to suit every taste and occasion. Accompanied throughout with full-colour photographs and a nutritional breakdown of every recipe, this collection of Good Food's favourite triple-tested slow cooker recipes will work first time, every time. A blend of timeless classics, clever twists and irresistible flavours, Slow Cooker Favourites is packed with recipe ideas for a whole host of mouth-watering treats. This edition is revised and updated with brand new recipes and a fresh new look.

Good Food: Slow Cooker Favourites

This book will help managers and team members alike who are about to or have already started working remotely. It will enable managers to comprehend the challenges of managing remote workers and put strategies in place to overcome these, and will advise employees how to approach their work when doing so remotely.

Sarah Cook

About

Books

Join the club