Sharon Boller

Laura Fletcher

Using Design Thinking to Create Learning Solutions That Work

From UX to LX

Karl M. Kapp

Everything You Need to Know About Designing Effective Learning Games

Play to Learn

Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: • Get perspective. • Refine the problem. • Ideate and prototype. • Iterate (develop, test, pilot, and refine). • Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: • a strategy blueprint to uncover what a stakeholder is trying to solve • an empathy map to capture the learner’s thoughts, actions, motivators, and challenges • an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Creating Learning Journeys That Get Results

Design Thinking for Training and Development

Karl Kapp

When trainers use games, learners win big. As a trainer interested in game design, you know that games are more effective than lectures. You've seen firsthand how immersive games hold learners' interest, helping them explore new skills and experience different points of view. But how do you become the Milton Bradley of learning games? Play to Learn is here to help. This book bridges the gap between instructional design and game design; it's written to grow your game literacy and strengthen crucial game design skills. Experts Sharon Boller and Karl Kapp share real examples of in-person and online games, and offer an online game for you to try as you read. They walk you through evaluating entertainment and learning games, so you can apply the best to your own designs. Play to Learn will also show you how to: Link game design to your business needs and learning objectives. Test your prototype and refine your design. Deploy your game to motivated and excited learners. So don't just play around. Think big, design well, and use Play to Learn as your guide.

Learn how to cultivate successful teamwork within your organization with Teamwork Training. Focusing on ways to foster and demonstrate teamwork, this comprehensive blueprint provides ways to define and assess key competencies, get senior management to buy into your plan, plus basic program guidelines to create a winning team strategy for your company. With a CD-ROM full of handouts and tools, you'll quickly be creating engaging and result-oriented programs.

Sharon Boller

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