Sharon Taylor

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology--and avoid the staggering costs of technology failure--you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping "captivity" to either internal or external IT providers. Coverage includes * Recognizing what excellent IT service looks like and assessing what you're getting now * Selecting the best IT service providers and services for your needs * Spotting and rectifying trouble with internal or external supplier relationships * Making sure you don't pay for services you don't need * Negotiating services, requirements, levels, price, quality, and delivery * Leveraging ITSM practices without losing focus on the business * Creating business-focused service reports and scorecards that focus on what matters most

Improving Your Bottom Line with the Power of IT Service Management (Paperback)

Service Intelligence

Sharon Taylor Veal

I Don't Like That

Creak, Creak Too Scared To Sleep: is a humorous rhyming tale about a young boy (Ricky) who has trouble falling asleep, after watching a scary film. Ricky is not only the only one having trouble getting some sleep, but so is his Dad; who is repeatedly summoned to investigate scary sounds and figures that Ricky THINKS he's encountering. Is the goon monster real, or a figment of Ricky's imagination? Will Dad ever get some sleep? Read more, if you dare!

Creak, Creak, Too Scared to Sleep

Doctoral Thesis / Dissertation from the year 2001 in the subject Sociology - Individual, Groups, Society, , course: Sociology PhD thesis, language: English, abstract: Much scholarly work has centered around community in Newfoundland and Labrador. However, comparatively little work has focused on meanings of community. This thesis compares meanings of community in everyday life for people living in a Southern Shore community on Newfoundland's Avalon Peninsula, with the meanings found in scholarly literature and in government documents produced in association with The Atlantic Groundfish Strategy (TAGS). TAGS was a federal adjustment program responding to the moratoria on groundfish fishing in Atlantic Canada in the 1990s. I draw on Dorothy Smith's feminist theory, which starts from "lived experience" as well as the socioeconomic context of that lived experience as an entry point to illuminating the ideological nature of documents and their links to ruling relations. Smith's discussion of ideology and ruling relations are central to my gender-informed and mediated framework. I explore the contrast between meanings of community in TAGS documents and expert texts looking for lines of fault between these texts and meanings of community in everyday life in a fishing community in Newfoundland. I use as well Smith's notions of resilience and emergent consciousness to demonstrate that the historical oppressive practices of the ruling group are re-mobilized in TAGS, reflecting society's patriarchal and capitalist ideology generally, and government ideology more specifically. I show the insight of ordinary social actors into the conditions of their existence. My argument is that these concepts are integrally related to community research and policy development. The research shows that the meanings of community in one community is partly organized by history, geography and gender, and by religious, economic and political regimes. This thesis concludes by exploring the implications of these interpretations for community research and policy development.

Unravelling Meanings of Community in the Context of the TAGS Era

Living on the Other Side of Nowhere

Bryan Lask

Kenneth Nunn

For all busy health care professionals who work with troubled children and adolescents with behavioural and emotional problems. Presented in a concise, practical and accessible guide to the assessment and treatment of the child in distress. The first section offers a bird's eye view of psychiatric disorder, including definitions, demography, aetiology and assessment. Section two describes the clinical picture of the more common disorders and overviews their treatment. The finer details of the most commonly used treatments are presented in section three. The style is jargon free and to the point, with an emphasis on management with tips on what to say to families.

The Clinician's Guide

Practical Child Psychiatry

Andrew Raffles

This atlas helps the clinician make a swift diagnosis by showing typical presentations of the most encountered pediatric disorders, logically organized and illustrated by top-quality clinical photos. Disease coverage is current and advances in the study of molecular biology and genetics are reflected where appropriate. HIV and AIDS, child abuse and non-accidental injury, pediatric ophthalmology, and neurological, rheumatological and musculoskeletal disorders also will be addressed.

Pediatrics

Alex Stokolos

Jiehua Zhu

Sergey Tikhonov

Martha Abell

Emil Iacob

Different aspects of harmonic analysis, complex analysis, sampling theory, approximation theory and related topics are covered in this volume. The topics included are Fourier analysis, Padè approximation, dynamical systems and difference operators, splines, Christoffel functions, best approximation, discrepancy theory and Jackson-type theorems of approximation. The articles of this collection were originated from the International Conference in Approximation Theory, held in Savannah, GA in 2017, and organized by the editors of this volume.

In Memory of Yingkang Hu

Topics in Classical and Modern Analysis

Gerald Van Iwaarden

A comparison of theological and church related words commonly used by members of the Church of Jesus Christ Latter Day Saints and traditional Christians. It is hoped that this will lead to greater understanding by members of both religious groups and foster good will.

Words We Share

Endlich Urlaub! Die erfolgreiche Privatdetektivin Amy Thompson hat nur einen Wunsch: Erholung vom Job und weg vom Ärger im Privatleben. Ihr eigensinniger Chef hat jedoch andere Pläne und setzt sie auf Joshua Mason an, der seinem Arbeitgeber ein bahnbrechendes Computerprogramm gestohlen haben soll und in die Karibik geflohen ist. Warum nicht das Angenehme mit dem Nützlichen verbinden? Auf Jamaika spürt sie den Dieb schnell auf. Doch Amy hat die Rechnung ohne Joshua gemacht. Der dreiste Verbrecher ist verdammt sexy und versteht es geschickt, Amy mit seinem Charme einzuwickeln. Mit sanften Reggaeklängen im Ohr und einem prickelnden Cocktail in der Hand lässt sie sich von ihm verführen. Natürlich nur, um ihren Auftrag zu erledigen. Oder ist da doch noch etwas anderes?

Heartbeat - Love me

I've Felt It Too

Als Lia einen neuen Job als Kellnerin anfängt, ahnt niemand von ihrem dunklen Geheimnis. Nur der Tätowierer Jonas spürt, dass hinter ihrer verschlossenen Fassade mehr steckt. Obwohl Lia sich dagegen wehrt, erliegt sie seiner anziehenden Art und lässt sich auf eine leidenschaftliche Affäre ein. Ist er mehr als nur ein Abenteuer? Und kann er ihr helfen, sich aus den Klauen der Vergangenheit zu befreien? Ein spannungsgeladener Liebesroman mit einem dunklen Geheimnis, heißen Szenen und garantiertem Happy End.

Heartbeat - Save me

Grafikdesignerin Alina ist erfolgreich im Job und überzeugter Single. Eigentlich ist ihr Leben perfekt. Als ihre Freundin jedoch aus der gemeinsamen WG auszieht, präsentiert sie ihr ausgerechnet den heißen Niklas als Ersatz. Der Mann ist nicht nur optisch eine Verlockung und Alinas aufgestellte Regel, keine Beziehungen einzugehen, scheint für ihn mehr eine Herausforderung als ein Hindernis zu sein. Schafft Alina es trotzdem, ihren Grundsätzen treu zu bleiben? Oder gelingt es Niklas, ihr Herz zu erobern? Prickelnder Liebesroman mit heißen Szenen und Happy End. Beim Roman handelt es sich um eine überarbeitete Neuauflage von »Deep Pleasure – Brennende Leidenschaft«.

Heartbeat - Touch me

Ivor Macfarlane

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

ITIL Small-scale Implementation

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping “captivity” to either internal or external IT providers. Coverage includes • Recognizing what excellent IT service looks like and assessing what you’re getting now • Selecting the best IT service providers and services for your needs • Spotting and rectifying trouble with internal or external supplier relationships • Making sure you don’t pay for services you don’t need • Negotiating services, requirements, levels, price, quality, and delivery • Leveraging ITSM practices without losing focus on the business • Creating business-focused service reports and scorecards that focus on what matters most

Improving Your Bottom Line with the Power of IT Service Management

Juliane Fesseler ist überzeugter Single und dafür gibt es einen guten Grund. Dumm nur, dass sie behauptet hat, zur Hochzeit ihres Bruders mit ihrem neuen Freund zu erscheinen. Jetzt gibt es nur eine Lösung: Ein Mann muss her! Aus heiterem Himmel steht der heiße Tim plötzlich vor ihr und scheint die perfekte Lösung zu sein. Vom ersten Augenblick an prickelt es gewaltig und Juliane ist nicht abgeneigt, das geschäftliche Arrangement auszudehnen. Auch wenn sie damit den einmal gefassten Entschluss, Gefühle aus dem Spiel zu lassen, gehörig ins Wanken bringt. Stürzt Juliane ins nächste Liebesdesaster? Prickelnder Liebesroman mit heißen Szenen und Happy End. Beim Roman handelt es sich um eine überarbeitete Neuauflage von Deep Pleasure – Tiefes Verlangen.

Sharon Taylor

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