Sheldon M. Bowles

Kenneth H. Blanchard

A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

A Revolutionary Approach to Customer Service

Raving Fans

Step-by-step guide for uninspired employees, motivation and performance.

Increase Productivity, Profits and Your Own Prosperity

Gung Ho!

Richard Silvano

Susan Silvano

'By nature, by instinct, by personality, people react differently and use different techniques and ways of dealing with a situation. Success in the future will come to those who see people as unique individuals, with unique talents. Rather than just selecting people with the right skills, winning organizations will be those that also focus on selecting people with the skills who are also suited by temperament to complete the task successfully. How do you discover who you really are? Who your team members really are? What role you're best adapted to play? Many systems have been devised based on the great psychologist, Carl Jung's teachings. Susan Silvano of Career Management International. Kingdomality links an understanding of personality - the natural/instinctive way we act and react - with role models that clearly define the whole sweep of personality types. By matching personality types to roles played by citizens in a medieval kingdom and developing a simple test - blind to issues such as gender, race, education, economic circumstance - the Silvanos have created a way of discovering who you are. By knowing your own role, and the essence of the roles of others around you, you'll understand why certain people see problems and opportunities differently. To know who you really are brings power and mastery to your life.' From the foreword by Ken Blanchard, bestselling co-author of The One Minute Manager

An Ingenious New Way to Triumph in Management

Kingdomality

This volume concerns team building in the 21st century. The authors have a simple but very powerful message to convey. The story is about Alan, who gets fired, despite being highly successful, because of his lone wolf mentality. He breaks through his initial resistance to new ways of working by spending some of the new-found time on his hands coaching his son's hockey team, and in the process learns all about the power of teamwork. An inspirational guide to the art of working successfully together (and the power that derives from being part of a team), this is a useful volume for anyone who has to work with other people.

The Magic of Working Together

High Five!

der Dienst am Kunden als A und O des Erfolges

Wie man Kunden begeistert

How to make serious money for both you and your company - from the top selling author of the One Minute Manager. Management gurus Blanchard and Bowles show how anyone - armed with a set of basic tools - can build personal wealth and financial security. Like the One Minute Manager and Raving Fans, this is a business parable. It tells the story of Len, a manager who wants to be rich.

Robin Levi

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