Shelley D. Lane

Ruth Anna Abigail

John Casey Gooch

Using the concept of “civility” as the major theme, this fully updated second edition offers a unique and alternative way to teach and learn about communication. The book brings together discrete areas that explore the fundamentals of communication and intrapersonal communication, interpersonal communication, small group communication, and public speaking. Every chapter includes theories, concepts, and examples that allow students to use civil and ethical communication skills in their personal relationships, in collaboration with colleagues, and in giving public speeches and professional presentations. This new edition highlights advances in and concepts related to mediated and technology-based communication, such as chatbots, technostress, and dating apps, and shows how students can engage in civil face-to-face and mediated interaction. Additionally, each chapter includes a real-world incident that students are asked to analyze in terms of specific chapter information and skills related to civility. Communication in a Civil Society is an ideal textbook for Introduction to Communication, Interpersonal Communication, and Public Speaking courses. Materials for instructors including PowerPoint slides, a test bank, and an instructor’s manual, are available at www.routledge.com/9781032513263.

Communication in a Civil Society

She peered into the steaming crater of Mt. Aetna, slid up an icy mountain in Bavaria, and was marched to a shabby police station in Tunisia. She also had some important decisions to make while she spent her junior year abroad as an exchange student at the University of Stirling in Scotland. Should she remain dependent on her noncommittal boyfriend or should she risk loneliness and abandon her dreams of their future? Should she focus on marriage, attend graduate school, or should she begin a career? What should she do with her life? The rousing narrative in A Stirling Diary chronicles humorous encounters with Brit-speak, rollicking adventures in Europe and Africa, and the appreciation of and affection for the Scottish people. Shelley shares honest and occasionally raw descriptions of her struggles to adapt not only to various cultures but also to discover her own self-worth in the process. A Stirling Diary is not just a fascinating travel journal; its also an inspiring personal story that illustrates the transformation of an insecure young girl to an empowered young woman who looks inward to survive betrayal and depression.

An Intercultural Story of Communication, Connection, and Coming-Of-Age

A Stirling Diary

Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they’re “just teasing” and we’re “too sensitive,” coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how “rude” behavior can sometimes be beneficial—and “polite” behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.

Why Are They So Rude?

Understanding Everyday Incivility

Ruth Anne Abigail

John Gooch

First Published in 2016. Routledge is an imprint of Taylor & Francis, an Informa company.

Shelley D. Lane

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