Stephanie Wood

Women the world over are brought up to hope, even expect, to find the man of their dreams and live happily ever after. When Stephanie Wood meets a former architect turned farmer she embarks on an exhilarating romance with him. He seems compassionate, loving, truthful. They talk about the future. She falls in love. She also becomes increasingly beset by anxiety at his frequent cancellations, no-shows and bizarre excuses. She starts to wonder, who is this man? When she ends the relationship Stephanie reboots her journalism skills and embarks on a romantic investigation. She discovers a story of mind-boggling duplicity and manipulation. She learns that the man she thought she was in love with doesn't exist. She also finds she is not alone; that the world is full of smart people who have suffered at the hands of liars, cheats, narcissists, fantasists and phonies, people enormously skilled in the art of deception. In this brilliantly acute and broad-ranging book, Wood, an award-winning writer and journalist, has written a riveting, important account of contemporary love, and the resilience of those who have witnessed its darkest sides.

Fake

A startling true story of love in a world of liars, cheats, narcissists, fantasists and phonies

Are You Ready to Bridge the Gap? intricacies of delivering awesome customer service. The book identifies four important conceptual shifts that managers must make to enhance the organization's customer service culture. employees first need-to be served by well-trained, knowledgeable, and valued staff. of superior internal customer relations. a renewed focus on effective management practices to support their desire to excel. entire organization as a continuous strategic planning process and not an event that happens at the point-of-sale.

Bridging the Gap Between Awful and Awesome Customer Service

Shift Happens

Susan Schroeder

Robert Stephen Haskett

This collection of essays by leading scholars in Mexican ethnohistory, edited by Susan Schroeder, Stephanie Wood, and Robert Haskett, examines the life experiences of Indian women in preconquest colonial Mexico. In this volume: "Introduction," Susan Schroeder; "Mexica Women on the Home Front," Louise M. Burkhart; "Aztec Wives," Arthur J. O. Anderson; "Indian-Spanish Marriages in the First Century of the Colony," Pedro Carrasco; "Gender and Social Identity," Rebecca Horn; "From Parallel and Equivalent to Separate but Unequal: Tenochca Mexica Women, 1500-1700," Susan Kellogg; "Activist or Adulteress/ The Life and Struggle of Doña Josefa Mará of Tepoztlan," Robert Haskett; "Matters of Life at Death," Stephanie Wood; "Mixteca Cacicas," Ronald Spores; "Women and Crime in Colonial Oaxaca," Lisa Mary Sousa; "Women, Rebellion, and the Moral Economy of Maya Peasants in Colonial Mexico," Kevin Gosner; "Work, Marriage, and Status: Maya Women of Colonial Yucatan," Marta Espejo-Ponce Hunt and Matthew Restall; "Double Jeopardy," Susan M. Deeds; "Women's Voices from the Frontier," Leslie S. Offutt; "Rethinking Malinche," Frances Karttunen; "Concluding Remarks," Stephanie Wood and Robert Haskett.

Indian Women of Early Mexico

Amos Megged

Euro-Americans see the Spanish conquest as the main event in the five-century history of Mesoamerica, but the people who lived there before contact never gave up their own cultures. Both before and after conquest, indigenous scribes recorded their communities’ histories and belief systems, as well as the events of conquest and its effects and aftermath. Today, the descendants of those native historians in modern-day Mexico and Guatemala still remember their ancestors’ stories. In Mesoamerican Memory, volume editors Amos Megged and Stephanie Wood have gathered the latest scholarship from contributors around the world to compare these various memories and explore how they were preserved and altered over time. Rather than dividing Mesoamerica’s past into pre-contact, colonial, and modern periods, the essays in this volume emphasize continuity from the pre-conquest era to the present, underscoring the ongoing importance of indigenous texts in creating and preserving community identity, history, and memory. In addition to Nahua and Maya recollections, contributors examine the indigenous traditions of Mixtec, Zapotec, Tarascan, and Totonac peoples. Close analysis of pictorial and alphabetic manuscripts, and of social and religious rituals, yields insight into community history and memory, political relations, genealogy, ethnic identity, and portrayals of the Spanish invaders. Drawing on archaeology, art history, ethnology, ethnohistory, and linguistics, the essays consider the function of manuscripts and ritual in local, regional, and, now, national settings. Several scholars highlight direct connections between the collective memory of indigenous communities and the struggles of contemporary groups. Such modern documents as land titles, for example, gain legitimacy by referring to ancestral memory. Crossing disciplinary, methodological, and temporal boundaries, Mesoamerican Memory advances our understanding of collective memory in Mexico and Guatemala. Through diverse sources—pictorial and alphabetic, archaeological, archival, and ethnographic—readers gain a glimpse into indigenous remembrances that, without the research exhibited here, might have remained unknown to the outside world.

Stephanie Wood

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