Susan Crawford

Stephen Goldsmith

"Leveraging Big Data and 21st century technology to renew cities and citizenship in AmericaThe Responsive City: Engaging Communities Through Data-Smart Governance. The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in about technology and big data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case-studies highlighting the work of individuals in New York, Boston, Rio de Janeiro, Stockholm, Indiana, and Chicago, the book provides a compelling model for the future of cities and states. The authors demonstrate how digital innovations will drive a virtuous cycle of responsiveness centered on "empowerment": 1) empowering public employees with tools to both power their performance and to help them connect more personally to those they service, 2) empowering constituents to see and understand problems and opportunities faced by cities so that they can better engage in the life of their communities, and 3) empowering leaders to drive towards their missions and address the grand challenges confronting cities by harnessing the predictive power of cross-government Big Data, the book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms in order to collectively address civic problems. Co-authored by Stephen Goldsmith, former Mayor of Indianapolis, and current Director of the Innovations in Government Program at the Harvard Kennedy School and Susan Crawford, co-director of Harvard's Berkman Center for Internet and Society.The Responsive City highlights the ways in which leadership, empowered government employees, thoughtful citizens, and 21st century technology can combine to improve government operations and strengthen civic trust. It provides actionable advice while exploring topics like: Visualizing service delivery and predicting improvement Making the work of government employees more meaningful Amplification and coordination of focused citizen engagement Big Data in big cities - stories of surprising successes and enormous potential "--

Engaging Communities Through Data-Smart Governance

The Responsive City

Praise for The Power of Social Innovation "Goldsmith guided us in Florida on our successful faith-based initiatives. His bold approaches continue to inspire public officials and community groups alike with keys to activating citizens and expanding opportunity for all." —Jeb Bush, former Governor, Florida "It has been a great pleasure to work with Steve Goldsmith. His work with us at America's Promise and all of his other diligent efforts are so well reflected in this book. The Power of Social Innovation reminds each of us in government, philanthropy, the nonprofit community, and as private citizens that we can and must work together to ensure the full fulfillment of the American Dream and to ensure the success of our most precious resource, our children." —Alma J. Powell, chair, America's Promise Alliance "The Power of Social Innovation is a must read for social innovators who want to make a powerful impact. Stephen Goldsmith surveys the field and provides indispensible tools to help civic entrepreneurs scale up their ideas and produce the best possible results." —Geoffrey Canada, president and CEO, Harlem Children's Zone "Goldsmith provides a useful toolkit for entrepreneurial public executives and innovative nonprofits and foundations. His research encourages transformative social change by advocating a shift in focus from direct services to citizens to building new, higher performance networks of public, private, and nonprofit organizations." —Mark R. Warner, United States Senator, Virginia "When it comes to doing good, Stephen Goldsmith is as disruptive an innovator as we've seen. Read and study The Power of Social Innovation if you don't just want to do good, but want to make the greatest impact possible." —Clayton M. Christensen, professor, Harvard Business School and author, Disrupting Class

How Civic Entrepreneurs Ignite Community Networks for Good

The Power of Social Innovation

Kate Markin Coleman

Tested, practical ideas to meet current and future skilling needs of both workers and employers The labor market in the United States faces seemingly contradictory challenges: Many employers have trouble finding qualified applicants for current and future jobs, while millions of Americans are out of work or are underemployed--their paths to living-wage jobs blocked by systemic barriers or lack of adequate skills. Growing Fairly offers workforce development reforms that meet the needs of both workers and employers. Based on the experiences of hundreds of leaders and workers, the authors set out ten principles for designing a more effective and equitable system that helps workers obtain the skills necessary for economic mobility. The principles outlined in the book argue for a more comprehensive view of the skilling needs of current and prospective workers. They spell out the attributes of effective programs and make the case for skill-based hiring, widely distributed performance data, and collaboration. The book emphasizes the importance of local action to overcome the structural barriers that challenge even the most determined would-be learners. Growing Fairly shows cross sector leaders how to work across organizational boundaries to change the trajectory of individuals struggling to make a living wage. This is not a book of untested theories. Instead, it is written by practitioners for practitioners. Much of it is told through the voices of those who run programs and people who have taken advantage of them. While the issues the book addresses are profound, its take on the subject is optimistic. Between them, the authors have spent decades searching out and supporting effective practices. Even more critically, they have learned how to knit competing agencies and organizations into cohesive systems with coordinated missions. Their practical ideas will benefit a wide range of readers, from practitioners in the field to students and scholars of the American labor system.

How to Build Opportunity and Equity in Workforce Development

Growing Fairly

Neil Kleiman

Proposing an entirely new governance model to unleash innovation throughout local government At a time when trust is dropping precipitously and American government at the national level has fallen into a state of long-term, partisan-based gridlock, local government can still be effective—indeed more effective and even more responsive to the needs of its citizens. Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data. Calling their approach "distributed governance," Goldsmith and Kleiman offer a model that allows public officials to mobilize new resources, surface ideas from unconventional sources, and arm employees with the information they need to become pre-emptive problem solvers. This book highlights lessons from the many innovations taking place in today’s cities to show how a new O/S can create systemic transformation. For students of government, A New City O/S: The Power of Distributed Governance presents a groundbreaking strategy for rethinking the governance of cities, marking an important evolution of the current bureaucratic authority-based model dating from the 1920s. More important, the book is designed for practitioners, starting with public-sector executives, managers, and frontline workers. By weaving real-life examples into a coherent model, the authors have created a step-by-step guide for all those who would put the needs of citizens front and center. Nothing will do more to restore trust in government than solutions that work. A New City O/S: The Power of Distributed Governance puts those solutions within reach of those public officials responsible for their delivery.

The Power of Open, Collaborative, and Distributed Governance

A New City O/S

The mayor of Indianapolis offers a hopeful glimpse of the city of the future--a city where less bureaucracy means lower costs, safer streets, and better services.

Resurrecting Urban America

The Twenty-first Century City

THE POWER of SOCIAL INNOVATION Civic leaders across the U.S. and throughout the world are discovering creative ways to overcome the obstacles that seal the doors of opportunity for too many. These inspiring individuals believe that within our communities lie the entrepreneurial spirit, compassion, and resources to make progress in such critical areas as education, housing, and economic self-reliance. Real progress requires that we take bold action and leverage our strengths for the greater good. The Power of Social Innovation offers public officials, social entrepreneurs, philanthropists, and individual citizens the insights and skills to create healthier communities and promote innovative solutions to public and social problems. This seminal work is based on Stephen Goldsmith's decades of experience, extensive ongoing research, and interviews with 100+ top leaders from a wide variety of sectors. Goldsmith shows that everyday citizens can themselves produce extraordinary social change. The book explores the levers and guiding principles used by champions of civic progress who drive new organizations, new interventions, or new policies to enhance social conditions. The Power of Social Innovation features illustrative case studies of change-oriented philanthropists, public officials, and civic leaders. While all collaborate across sectors, they run both start-ups and established organizations such as the New York City public schools, United Way of America, the United Negro College Fund, and Teach For America. The book shows the catalyzing role each plays in transforming a community's social service delivery systems. To complement the book's myriad tools and case studies, The Power of Social Innovation web site (www.powerofsocialinnovation.com) provides links to relevant Harvard research as well as additional helpful resources.

Donald F. Kettl

The era of strict top-down, stovepiped public management in America is over. The traditional dichotomy between public ownership and privatization is an outdated notion. Public executives have shifted their focus from managing workers and directly providing services to orchestrating networks of public, private, and nonprofit organizations to deliver those services. Unlocking the Power of Networks employs original sector-specific analyses to reveal how networked governance achieves previously unthinkable policy goals. Stephen Goldsmith and Donald F. Kettl head a stellar cast of policy practitioners and scholars exploring the potential, strategies, and best practices of high-performance networks while identifying next-generation issues in public-sector network management. They cover the gamut of public policy issues, including national security, and the book even includes a thought-provoking look at how jihadist terrorists use the principles of network management to pursue their goals. Contributors: William G. Berberich (Virginia Tech), Tim Burke (Harvard University), G. Edward DeSeve (University of Pennsylvania),William D. Eggers (Manhattan Institute), Anne M. Khademian (Virginia Tech), H. Brinton Milward (University of Arizona), Mark H. Moore (Harvard University), Paul Posner (George Mason University), Jörg Raab (Tilburg University), and Barry G. Rabe (University of Michigan).

Keys to High-Performance Government

Unlocking the Power of Networks

Tested, practical ideas to meet current and future skilling needs of both workers and employers The labor market in the United States faces seemingly contradictory challenges: Many employers have trouble finding qualified applicants for current and future jobs, while millions of Americans are out of work or are underemployed—their paths to living-wage jobs blocked by systemic barriers or lack of adequate skills. Growing Fairly offers workforce development reforms that meet the needs of both workers and employers. Based on the experiences of hundreds of leaders and workers, the authors set out ten principles for designing a more effective and equitable system that helps workers obtain the skills necessary for economic mobility. The principles outlined in the book argue for a more comprehensive view of the skilling needs of current and prospective workers. They spell out the attributes of effective programs and make the case for skill-based hiring, widely distributed performance data, and collaboration. The book emphasizes the importance of local action to overcome the structural barriers that challenge even the most determined would-be learners. Growing Fairly shows cross sector leaders how to work across organizational boundaries to change the trajectory of individuals struggling to make a living wage. This is not a book of untested theories. Instead, it is written by practitioners for practitioners. Much of it is told through the voices of those who run programs and people who have taken advantage of them. While the issues the book addresses are profound, its take on the subject is optimistic. Between them, the authors have spent decades searching out and supporting effective practices. Even more critically, they have learned how to knit competing agencies and organizations into cohesive systems with coordinated missions. Their practical ideas will benefit a wide range of readers, from practitioners in the field to students and scholars of the American labor system.

William D. Eggers

A fundamental, but mostly hidden, transformation is happening in the way public services are being delivered, and in the way local and national governments fulfill their policy goals. Government executives are redefining their core responsibilities away from managing workers and providing services directly to orchestrating networks of public, private, and nonprofit organizations to deliver the services that government once did itself. Authors Stephen Goldsmith and William D. Eggers call this new model “governing by network” and maintain that the new approach is a dramatically different type of endeavor that simply managing divisions of employees. Like any changes of such magnitude, it poses major challenges for those in charge. Faced by a web of relationships and partnerships that increasingly make up modern governance, public managers must grapple with skill-set issues (managing a contract to capture value); technology issues (incompatible information systems); communications issues (one partner in the network, for example, might possess more information than another); and cultural issues (how interplay among varied public, private, and nonprofit sector cultures can create unproductive dissonance). Governing by Network examines for the first time how managers on both sides of the aisle, public and private, are coping with the changes. Drawing from dozens of case studies, as well as established best practices, the authors tell us what works and what doesn’t. Here is a clear roadmap for actually governing the networked state for elected officials, business executives, and the broader public.

Stephen Goldsmith

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