Travis Lowdermilk

Jessica Rich

Many product developers wish they could work more like a startup, with small, nimble teams capable of making quick decisions. But for those working in large organizations, pivoting swiftly to capture new business opportunities is easier said than done. That’s where this practical guide comes in. The Customer-Driven Playbook details a complete end-to-end process to help large teams and organizations learn from their customers, conceptualize new ideas, and build products their customers will love. By consolidating theory from various lean books into a step-by-step playbook, this book provides a way to operationalize and scale lean principles across teams, divisions, disciplines, and organizations. You can start at any stage in your product lifecycle and experience results that will have a strong impact on the product strategy within your organization. The Customer-Driven Playbook will help team leads, researchers, designers, engineers, and product managers discover new business opportunities and uncover innovations for established products as well. Learn about your customers and identify opportunities to conceptualize new ideas and refine the quality of your offering Use specific activities to help unblock teams and move them to the "next step" Apply the book’s lean lessons to both greenfield and brownfield scenarios

Converting Customer Insights Into Successful Products

The Customer-Driven Playbook

Looks at the application design process, describing how to create user-friendly applications.

A Developer's Guide to Building User-Friendly Applications

User-Centered Design

“Design centrado no usuário apresenta uma visão única sobre a forma como pesquisas junto aos usuários são combinadas com os conceitos de design, focando na lógica fundamental e no conhecimento por trás do assunto. O livro é presença obrigatória na biblioteca de qualquer pessoa que esteja criando produtos para seus usuários, ajudando a compreender por que um foco no usuário é tão importante no design.” — Jonathan Leblanc,Evangelizador de desenvolvedores na PayPal e desenvolvedor Como fazer o design de aplicativos atraentes, que as pessoas gostem de usar? Este livro apresenta várias maneiras de incluir informações valiosas de clientes e consumidores em potencial durante o processo. Com diretrizes práticas e percepções provenientes de sua própria experiência, o autor Travis Lowdermilk mostra como a usabilidade e o design centrado no usuário irão mudar, de forma dramática, a maneira como as pessoas interagem com seu aplicativo. Aprenda estratégias valiosas para condução de cada um dos estágios do processo de design — da entrevista com prováveis usuários e da descoberta do propósito de seu aplicativo à criação de uma experiência rica de usuário, utilizando sólidos princípios de design. Design centrado no usuário tem valor inestimável, independentemente da plataforma utilizada ou do público-alvo visado. - Explore a usabilidade e a forma como ela se relaciona com o design centrado no usuário. - Aprenda a lidar com os usuários e suas personalidades únicas. - Deixe claro o propósito de seu aplicativo usando uma narrativa simples para descrever seu uso. - Planeje o desenvolvimento de seu projeto com um ciclo de vida de desenvolvimento de software. - Seja criativo no contexto das metas de sua experiência de usuário. - Use visibilidade, consistência e outros princípios de design para melhorar a experiência de usuário. - Reúna feedbacks valiosos de usuários sobre seu protótipo usando pesquisas, entrevistas e estudos de usabilidade.

Design Centrado no Usuário

Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop

Converting Customer Feedback into Successful Products

Monty Hammontree

If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them. To meet today’s challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture. With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to "hack" their culture and reduce the distance between them and their customers’ needs. It’s a uniquely personal story that’s told amidst a cultural revolution at one of the largest software companies in the world. This story acts as your guide. You’ll learn how to: Establish a Common Language: Help employees change their thinking and actions Build Bridges, Not Walls: Treat product building as a team sport Encourage Learning Versus Knowing: Help your team understand their customers Build Leaders That Build Your Culture: Showcase star employees to inspire others Meet Teams Where They Are: Make it easy for teams to to adopt vital behavior changes Make Data Relatable: Move beyond numbers and focus on empathizing with customers

Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

The Customer-Driven Culture: A Microsoft Story

If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them. To meet today's challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture. With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to "hack" their culture and reduce the distance between them and their customers' needs. It's a uniquely personal story that's told amidst a cultural revolution at one of the largest software companies in the world. This story acts as your guide. You'll learn how to: Establish a Common Language: Help employees change their thinking and actions Build Bridges, Not Walls: Treat product building as a team sport Encourage Learning Versus Knowing: Help your team understand their customers Build Leaders That Build Your Culture: Showcase star employees to inspire others Meet Teams Where They Are: Make it easy for teams to to adopt vital behavior changes Make Data Relatable: Move beyond numbers and focus on empathizing with customers

Travis Lowdermilk

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