Gerhard Satzger

Walter Ganz

Volker Bilgram

Carsten Schultz

In recent years there has been a growing tendency to regard service research as an independent academic discipline. However, the establishment of thereof is closely intertwined with methodological issues. But, What methodological foundations is the discipline built on? The book, which focuses on the field of service innovation, was launched precisely in order to study the discipline's methodological foundations and the need to develop and modify specific service research methods in the context of specific examples.

Current Trends and Future Perspectives

Methods in Service Innovation

Florian Kicherer

Alexander Schletz

Beyond Output/input ; RESER 2011 - Programme and Abstracts ; September 8th - 9th 2011, Hamburg, Germany

Productivity of Services NextGen

Walter Ganz

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