BJ Gallagher

Warren H. Schmidt

This brand new edition of a classic, international bestseller continues to bring keen insight to an important topic--workforce diversity. Written in a charming, engaging style, it is a contemporary corporate fable--a tale for our times. This special 20th anniversary edition includes many new tips, tools, and strategies for peacocks and penguins alike--as well as an entirely new bonus parable. Through the story of Perry the Peacock and his fine feathered friends, the authors bring to life the challenges of birds of different feathers who struggle to be successful in the conformity-minded Land of Penguins. Their travails illuminate the challenges of creating a pluralistic corporate culture in which the talent, energy, and commitment of all employees are fully engaged. --

A Fable about Creativity and Courage

A Peacock in the Land of Penguins

The Leader Looks at the Leadership Dilemma

Robert Tannenbaum

You're the boss: Should you call all the shots? Pick a course of action, then "sell" your idea to employees? Gather input from subordinates but make final decisions yourself? Let your group solve problems? Each approach has its advantages and disadvantages. How to Choose a Leadership Pattern offers strategies for selecting the best approach-depending on considerations such as your values, your subordinates' abilities, and the situation (including the degree of time pressure you're under). Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.

How to Choose a Leadership Pattern

B. J. Gallagher Hateley

Sam Weiss

There once was an organization where the prevailing attitude was "I am right and you are wrong". Everywhere, groups were at odds: women versus men, management versus employees, line versus staff departments. In this land of "us versus them", discussion was sparse and compromise was unthinkable. After all, each group was right, of course, and they knew it!In this delightful parable (in the spirit of A Peacock in the Land of Penguins and Pigeonholed in the Land of Penguins), Hateley, Schmidt, and Weiss collaborate again to create witty narration and wry illustrations that make a critical point. When conflict paralyzes the company, a gentle sound rises above the din. "Uhhmm", this voice says, "maybe I was mistaken". To which another voice responds, "Perhaps you were right". The ensuing dialogue leads to mutually-beneficial solutions.This inspiring tale about defeating divisiveness in the workplace demonstrates how conflict can be a positive force for change when managed correctly. Readers find tips and models to help apply what they've learned to real-life situations.

A Tale of Transforming Workplace Conflict Into Creativity and Collaboration

Is it Always Right to be Right?

Jerome P. Finnigan

Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

Warren H. Schmidt

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