Hamish Pringle

William Gordon

How often has a company's handling of a customer's telephone call turned out to be a turn-off? How often has a customer query in the retail environment turned into a relationship-killer, rather than a loyalty-builder? No matter how good the work behind brand positioning and communication, a reputation can be ruined by one poor interaction with a customer. The challenge for any brand-focused company is to ensure that the whole organisation actually 'lives' the brand. New in paperback, Brand Manners is the runaway bestseller that demonstrates why a company needs, and how it can create, a branded service culture that consistently exceeds customer expectations. Drawing on a host of major case studies, Hamish Pringle and William Gordon show how any company can align its internal and external brand values to build a 'self-confident' organisation.

How to create the self-confident organisation to live the brand

Brand Manners

The Influence of Strong, Prevalent, Rain-bearing Winds on the Prevalence of Phthisis

With Plane Trigonometry, Rectangular and Oblique, Applied to the Computation of Heights and Distances, on the Earth, on the Sea, and in the Heavens, by Arithmetic Only

The Elements, Analysis and Practice of Arithmetic, Vulgar, Decimal, and Duodecimal, in All the Parts of Modern Business, Mercantile Or Mechanical

Universal Accountant and Complete Merchant

A noir mystery set in San Francisco, The Chinese Jars follows Samuel Hamilton, an ad salesman for the local newspaper, as he investigate the suspicious death of a casual acquaintance. The unraveling evidence leads him through a maze of traffickers in Chinese antiquities to Mister Song's Many Chinese Herbs store. Mr. Song is a powerful man in his neighborhood, and his vessels are a safe place for Chinatown residents to deposit money and documents.

The Chinese Jars

Sofia's love life has ended in disaster. Having lost her London home, she now lives with and cares for her Greek grandmother, matriarch of the family, astute business woman, and widow of an English man. Sofia hears stories from the past, of her grandparents' meeting and life in the remote coastal village of Galini on the Greek island of Tritinos. When her grandmother dies, she bequeaths to Sofia the family house in Galini, with one condition attached. Her final wish is that Sofia will find the same happiness in life as she did. The house, uninhabited for years, is currently in the midst of a dispute regarding redevelopment of the village. Sofia heads for Greece, but can she keep her promise to never sell the old stone house?

Sofia's House

The History of the Rise, Progress, and Establishment of the Independence of the United States of America

From the Beginning of King Robert I. to the Year 1690. In which are Contain'd, the Most Remarkable Transactions of that Kingdom for Near 400 Years; Several of which are Omitted in Other Histories. And Also a Particular Account of the Antient, Noble, and Illustrious, Family of Gordon; from Their Arrival in Scotland in the Reign of King Malcolm III. All Faithfully Collected from Ancient and Modern, Foreign and Domestick Historians, Manuscripts, and Records of that Kingdom. In Two Volumes

The History of Scotland

William Gordon

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